ARNALDO DURAN
New York
Summary
Dynamic professional with proven success in customer service and sales processing at Spectrum. Bilingual communicator skilled in inventory control and food safety compliance. Achieves sales targets consistently in fast-paced environments while ensuring exceptional customer experiences. Strong organizational and time management abilities enhance team collaboration and guest interactions.
Overview
17
17
years of professional experience
Work History
Store Specialist
Spectrum
New York
01.2022 - Current
- Delivered exceptional customer service while efficiently resolving inquiries.
- Conducted sales transactions for telecommunications services and products.
- Educated customers on Spectrum's offerings and promotions to enhance product understanding.
- Processed account changes accurately and managed inventory levels effectively.
- Maintained store cleanliness and assisted with merchandising efforts.
- Collaborated with team members to achieve sales targets consistently.
- Monitored industry trends and updated knowledge on company developments.
- Assisted with store opening and closing procedures, adhering to policies.
Line Cook
Craft Empandas
Bronx
06.2021 - 09.2022
- Assembled dishes and prepared ingredients per menu specifications.
- Monitored food inventory and reported low stock to management promptly.
- Maintained cleanliness standards and operated kitchen equipment safely.
- Adapted to changing menu items and customer preferences efficiently.
- Followed food safety guidelines to ensure quality and prevent contamination.
- Organized workstations to enhance efficiency in food preparation processes.
Baker
Astoria Cakes
New York
11.2020 - 06.2021
- Ensured dough consistency by adjusting flour levels as necessary.
- Prepared dough for diverse bakery products, including breads, pastries, and cakes.
- Baked fresh bread and pastries for cafes and restaurants.
- Maintained compliance with food storage, handling, and preparation policies.
- Recorded daily production numbers for each bakery item.
- Measured and mixed raw materials following company recipes and specifications.
Baker
Maison Kayser
New York
01.2015 - 12.2020
- Produced daily batches of artisanal breads and pastries with precision and consistency.
- Maintained cleanliness and organization in the bakery to ensure a hygienic production environment.
- Monitored ingredient inventory levels, placing timely orders as necessary.
- Collaborated with team members to innovate and create seasonal menu offerings.
- Ensured strict compliance with food safety regulations during all production phases.
- Sanitized workspaces, utensils, equipment, and surfaces between product batches.
- Operated ovens and other baking equipment following established recipes and guidelines.
Baker
Daniel Boulud
New York
03.2016 - 04.2018
- Managed dough fermentation processes to achieve optimal flavor and texture.
- Operated baking equipment with a focus on safety and efficiency.
- Monitored product quality during baking to maintain established standards.
- Collaborated with bakers to complete tasks efficiently and meet deadlines.
- Measured, mixed, and prepared raw materials per company specifications and recipes.
- Prepared dough for various bakery items including breads, pastries, pies, cakes, and cookies.
Loan Officer
Banco del Caribe (BanCaribe)
Caracas
01.2011 - 01.2013
- Facilitated loan application processes, guiding clients in product selection and financial assessment.
- Collected necessary documentation to support loan approvals while ensuring compliance with regulations.
- Managed confidential documents, ensuring security and compliance with company policies.
- Collaborated with departments to streamline communication and enhance workflow efficiency.
Customer Service Representative
Banco del Caribe (BanCaribe)
Caracas
01.2010 - 01.2011
- Assisted customers with account inquiries and transaction issues.
- Resolved complaints through effective communication and problem-solving techniques.
- Maintained updated knowledge of banking policies and procedures.
- Utilized banking software to manage customer accounts and records securely.
- Answered customer inquiries and provided accurate information regarding products and services.
- Handled confidential information in a discreet manner.
Bank Teller
Banco del Caribe (BanCaribe)
Caracas
01.2009 - 01.2010
- Processed customer transactions efficiently to ensure accuracy and speed.
- Handled cash management tasks while maintaining security protocols.
- Handled currency exchanges and foreign transactions reliably.
- Resolved customer complaints with professionalism and empathy.
- Ensured compliance with bank policies and procedures consistently.
- Delivered top-tier customer service to enhance client satisfaction.
Education
English Prep Certificate Program - Low-Advanced Level
Guild By EnGen
Online program01.2024
High School Diploma -
Escuela Tecnica Francisco Fajardo
Caracas, Venezuela01.2006
Some College (No Degree) - CIVIL ENGINEERING
UNEFA
Caracas, VenezuelaSkills
- Agent OS and SMS 360
- Telecommunications knowledge
- Complaint resolution
- Time management
- Problem solving
- CSG expertise
- Bilingual communication
- Android and Apple OS proficiency
- Customer service excellence
- Sales processing
- Inventory control
- Dough and bread preparation
- Food safety compliance
- Time management skills
- Attention to detail
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Store Specialist
Spectrum
01.2022 - Current
Line Cook
Craft Empandas
06.2021 - 09.2022
Baker
Astoria Cakes
11.2020 - 06.2021
Baker
Daniel Boulud
03.2016 - 04.2018
Baker
Maison Kayser
01.2015 - 12.2020
Loan Officer
Banco del Caribe (BanCaribe)
01.2011 - 01.2013
Customer Service Representative
Banco del Caribe (BanCaribe)
01.2010 - 01.2011
Bank Teller
Banco del Caribe (BanCaribe)
01.2009 - 01.2010
English Prep Certificate Program - Low-Advanced Level
Guild By EnGen
High School Diploma -
Escuela Tecnica Francisco Fajardo
Some College (No Degree) - CIVIL ENGINEERING
UNEFA
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