Arnaud Nyagasaza
Biddeford
Summary
Customer service professional with expertise in bilingual communication and problem resolution. Managed passenger inquiries, trained staff, and fostered high levels of customer satisfaction and team collaboration. Strong ability to build rapport with clients and contribute to company success through relationship-building and partnership cultivation.
Overview
9
9
years of professional experience
Work History
Customer Service Representative/QI
United Ground Express
Portland
07.2018 - Current
- Trained new team members on customer service protocols and tools.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service /Front desk Agent
Residence Inn
Portland
05.2021 - 10.2022
- Managed reservations and coordinated room assignments for incoming guests.
- Handled guest inquiries and resolved issues to ensure satisfaction.
- Processed payments and maintained accurate billing information for guests.
- Maintained knowledge of local attractions to assist guests with recommendations.
- Operated telephone system to direct calls and communicate with staff effectively.
- Assisted with check-in and check-out procedures for guests.
- Inputted guest information into computer system accurately and securely.
Shipping and Receiving
Lowe’s Home Improvement
Scarborough
04.2017 - 09.2018
- Coordinated shipping and receiving activities for multiple warehouses across the country.
- Ensured warehouse operations ran smoothly and efficiently by managing staff, overseeing inventory control procedures, and coordinating shipping and receiving activities.
- Ensured adherence to safety protocols while handling hazardous materials during shipping and receiving process.
- Provided training to new employees on proper handling, storage, shipping and receiving processes related to materials management.
- Communicated effectively with coworkers regarding shipping and receiving procedures.
Education
Associate Degree in Criminal Justices - Criminal Justice
Central Maine Community College
Auburn, ME12-2024
Bachelor of Science - College of Science and Technology
University of Rwanda
Kigali, Kigali City, Rwanda03-2017
Skills
- Customer service excellence
- Customer care
- Complaint handling
- Problem resolution
- Documentation & Reporting
- Bilingual: English/French
- Communication expertise
- Relationship management
- Team collaboration
- Detail orientation
- Active listening
- Conflict mediation
- Coaching techniques
- Time management
- Analytical thinking
- Professional positivity
Languages
English
Professional
French
Native/ Bilingual
Swahili
Full Professional
Italian
Professional
Timeline
Customer Service /Front desk Agent
Residence Inn
05.2021 - 10.2022
Customer Service Representative/QI
United Ground Express
07.2018 - Current
Shipping and Receiving
Lowe’s Home Improvement
04.2017 - 09.2018
Associate Degree in Criminal Justices - Criminal Justice
Central Maine Community College
Bachelor of Science - College of Science and Technology
University of Rwanda