Arnda Jones
Missouri City,TX
Summary
Talented professional with keen eye for detail. Dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Hardworking bringing 28+ years of experience. Delivering exceptional service to every guest.
Overview
28
28
years of professional experience
Work History
Cosmetologist
Salon Meyerland
06.1996 - Current
- Ensured compliance with state regulations governing cosmetology instruction while maintaining a safe, clean learning environment at all times.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
- Maintained regular client list and successfully handled walk-in customers.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
Assistant Office Manager
Salon Meyerland
12.2022 - 05.2023
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created and updated records and files to maintain document compliance.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Streamlined office procedures by implementing efficient filing systems and managing schedules.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
Receptionist
Word Of Restoration
03.2019 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
Education
High School Diploma -
J. Frank Dobie
Houston, TXNo Degree - Cosmetology
Franklin Beauty School #2
Houston, TXSkills
- Social skills
- Friendly Communication
- Active Listening
- Licensed Cosmetologist
- Clear Communication
- Professionalism and Ethics
- Relationship Building
- Issue Resolution
- Creativity and Originality
Timeline
Assistant Office Manager
Salon Meyerland
12.2022 - 05.2023
Receptionist
Word Of Restoration
03.2019 - 03.2020
Cosmetologist
Salon Meyerland
06.1996 - Current
High School Diploma -
J. Frank Dobie
No Degree - Cosmetology
Franklin Beauty School #2
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