Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Arnel Durago

Arnel Durago

Ontario,CA

Summary

Seasoned Service Manager bringing more than 3 years of Managing Multi Family Maintenance experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience

Work History

Maintenance Service Manager

Irvine Company Apartment Communities
05.2021 - 01.2024
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.

Maintenance Assistant Service Manager

Irvine Company Apartment Communities
03.2020 - 05.2021


  • Maintained detailed logs and accurate records of maintenance and repairs performed.
  • Increased cost savings by recommending energy-efficient upgrades for facility systems and equipment.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Collaborated with other departments to verify completion of maintenance tasks.
  • Drafted employee performance appraisals with enriched feedback to enhance individual performance.
  • Created weekly staffing schedule to support 24-7 coverage for on-call maintenance.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Excellent communication skills, both verbal and written.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Gained strong leadership skills by managing projects from start to finish.
  • Learned and adapted quickly to new technology and software applications.

Maintenance Service Technician

Irvine Company Apartment Communities
08.2018 - 03.2020
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Served as a reliable resource for fellow technicians seeking advice or assistance with challenging service assignments.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

Bachelor of Science - Electrical Engineering

Mapua Institute Of Technology
658 Muralla St. Intramuros Manila Philippines 1002

No Degree - Heating, Air Conditioning, And Refrigeration Installation And Repair

Baldy View Regional Occupational Program
Ontario, CA

Skills

  • Analytical Thinking
  • Team Leadership
  • Goal-Oriented
  • Teamwork and Collaboration
  • Positive Attitude
  • Employee Coaching and Mentoring
  • Cost Control
  • Budget Management
  • Employee Training and Development
  • Team Collaboration and Leadership
  • KPI Monitoring

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Maintenance Service Manager

Irvine Company Apartment Communities
05.2021 - 01.2024

Maintenance Assistant Service Manager

Irvine Company Apartment Communities
03.2020 - 05.2021

Maintenance Service Technician

Irvine Company Apartment Communities
08.2018 - 03.2020

Bachelor of Science - Electrical Engineering

Mapua Institute Of Technology

No Degree - Heating, Air Conditioning, And Refrigeration Installation And Repair

Baldy View Regional Occupational Program

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Arnel Durago