Arnella Parrish
Aurora,Il
Summary
Dedicated and friendly Customer Service Representative with 10 years of experience in fast-paced environments. Proven ability to handle customer concerns efficiently, resolve complaints, and maintain high customer satisfaction. Seeking to contribute excellent communication and problem-solving skills to a dynamic customer service team.
Overview
6
6
years of professional experience
Work History
Receiver Associate
Amazon
11.2023 - 01.2025
- Organized warehouse shelves in an orderly fashion according to item size or type.
- Maintained a clean working environment by adhering strictly to sanitation guidelines at all times.
- Received, sorted, and distributed incoming packages efficiently and accurately.
Dispatcher/ Customer Service
On Top Freight Inc.
08.2018 - 10.2023
- Scheduled freight deliveries and arrange pickups of shipments and parcels, included scheduling truck drivers.
- Relaying shipment details as arranged with customers, and setting up drivers' routes.
- Proficiently used computer systems for data entry, tracking, and managing driver information.
- Efficiently handle all incoming calls from customers inquiring about services or shipment status.
- Assigned loads to drivers based on designated routes and driver location.
- Maintained accurate records of dispatches, pickups, and deliveries.
Call Center Agent/Sales
American Water
07.2022 - 07.2023
- Sold home warranties and started and stopped people's services for gas.
Education
Medical Coding And Billing
Devry University
01-2025
Skills
- Management
- Problem solving
- Communication
- Leadership
- Customer service
- Shipping and receiving
Timeline
Receiver Associate
Amazon
11.2023 - 01.2025
Call Center Agent/Sales
American Water
07.2022 - 07.2023
Dispatcher/ Customer Service
On Top Freight Inc.
08.2018 - 10.2023
Medical Coding And Billing
Devry University
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