Summary
Overview
Work History
Education
Skills
Timeline
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Arnelle Mora

Summary

Demonstrated ability to streamline processes in high-volume environments, effectively optimizing client appointment scheduling through strategic time management techniques. Resolved various client concerns with a focus on empathetic communication, contributing to improved client satisfaction. Managed substantial inbound call volume, delivering accurate information regarding financial inquiries while mastering various CRM systems. Possesses comprehensive skills in data entry and conflict resolution, essential for maintaining compliance and fostering positive relationships with clients.

Overview

4
4
years of professional experience

Work History

Senior Patient Care Coordinator

Adonis Health
07.2024 - Current
  • Streamlined patient appointment scheduling and rescheduling processes for optimal efficiency.
  • Resolved patient concerns and complaints promptly and empathetically.
  • Monitored patient progress, updating care plans in collaboration with medical staff.
  • Facilitated communication among patients, doctors, and staff by assessing medical charts.

Personal Banker

U.S. Bank
01.2023 - 04.2024
  • Managed over 80 inbound calls daily, delivering accurate assistance for financial inquiries and transactions.
  • Achieved 98% customer satisfaction score alongside a 95% first-call resolution rate.
  • Reviewed existing accounts to ensure accuracy and compliance with regulations.
  • Demonstrated strong verbal communication skills and adaptability in fast-paced environment.

Virtual Leasing Consultant

Staffing Solutions Organization
06.2021 - 01.2023
  • Updated resident data in property management software daily to ensure accuracy.
  • Resolved tenant complaints promptly to maintain positive resident relationships.
  • Managed incoming calls regarding unit availability, pricing, and inquiries efficiently.
  • Executed rental eligibility checks by adhering to company verification processes.
  • Maintained precise records of prospective renters, applications, and leases systematically.

Education

Associate of Science - Health Science

Palm Beach State College
West Palm Beach, FL

Skills

  • Data entry/typing at 75 WPM
  • Time Management
  • Critical thinking
  • Conflict resolution
  • Adaptability
  • Multitasking
  • Interpersonal skills
  • Empathetic
  • Fair housing and legal compliance
  • Zendesk
  • CRM software
  • Jira
  • Yardi
  • Entrata
  • RealPage
  • Microsoft Office Suite (Word, Excel, PowerPoint)

Timeline

Senior Patient Care Coordinator

Adonis Health
07.2024 - Current

Personal Banker

U.S. Bank
01.2023 - 04.2024

Virtual Leasing Consultant

Staffing Solutions Organization
06.2021 - 01.2023

Associate of Science - Health Science

Palm Beach State College

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