Arnelle Quainter-Campbell
Macon,GA
Summary
Results-driven professional with a strong background in healthcare administration. Known for exceptional customer service skills and effective problem-solving abilities. Prepared to leverage expertise to enhance operational efficiency and patient satisfaction.
Overview
19
19
years of professional experience
Work History
Administrative Manager
Endoscopy ASC of Middle Ga
08.2016 - Current
- Collaborated with clinical teams to integrate administrative support, ensuring seamless communication and patient care coordination.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Led administrative team in supporting department heads, ensuring smooth day-to-day operations.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Hired, managed, developed and trained staff, established and monitored goals.
Medical Billing Assistant
Healthcare Practice Services
10.2010 - 08.2016
- Processed medical claims using advanced billing software to ensure accurate reimbursement.
- Reviewed patient accounts for accuracy, ensuring compliance with insurance guidelines and regulations.
- Minimized errors in claim submissions through thorough pre-audit reviews, ensuring compliance with established protocols.
- Collaborated with healthcare providers to obtain necessary documentation for accurate claim submissions.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Filed and updated patient information and medical records.
- Delivered timely and accurate charge submissions.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Trained new team members on billing procedures and software functionality, enhancing team efficiency.
Front Desk Medical Receptionist
Gastroenterology Associates of Middle Ga
07.2007 - 10.2010
- Coordinated communication between medical staff and patients, enhancing overall patient experience.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Completed clerical duties and tasks for clinic administration.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed patient scheduling and appointment confirmations to optimize office workflow.
Education
Business Administration
Central Georgia Technical College
Macon, GASkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
Timeline
Administrative Manager
Endoscopy ASC of Middle Ga
08.2016 - Current
Medical Billing Assistant
Healthcare Practice Services
10.2010 - 08.2016
Front Desk Medical Receptionist
Gastroenterology Associates of Middle Ga
07.2007 - 10.2010
Business Administration
Central Georgia Technical College