Arni Ines
SchoolsFirst Federal Credit Union
Fountain Valley,CA
2
Languages
2
years of professional experience
Dedicated Member Service Representative committed to delivering warm, accurate, and efficient service. Skilled in building meaningful member relationships, resolving inquiries, and providing bilingual English–Spanish support. Known for reliability, attention to detail, and consistently contributing to smooth and effective branch operations.
Work History
Teller
4 Months- Process transactions accurately and efficiently while providing warm, member‑focused service and bilingual English–Spanish support.
- Support members with account inquiries by resolving concerns and offering personalized recommendations to strengthen member relationships.
- Maintain accuracy in daily operations by supporting closing procedures, balancing responsibilities, and stepping in wherever needed.
- Contributed to branch accuracy and compliance by supporting audit activities and demonstrating strong attention to detail.
Retail Store Associate
1 Year- Assisted customers with product inquiries and purchases, enhancing overall shopping experience by 20%.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Stocked shelves and organized displays to maintain store presentation standards.
- Collaborated with team members to ensure smooth store operations during peak hours.
Holiday Clerk
2 Months- Sorted and organized incoming mail for efficient processing over 3 thousand packages .
- Utilized automated sorting systems to enhance accuracy in mail distribution.
- Collaborated with team members to maintain workflow efficiency.
- Identified and reported discrepancies in mail delivery processes.
Retail Sales Supervisor
9 Months- Assisted customers with product inquiries and purchase decisions.
- Maintained organized merchandise displays to enhance shopping experience.
- Supported team in daily operations and inventory management tasks.
- Learned store procedures and safety protocols for operational efficiency while also training 3 new team members.
- Involved in the selling metrics of the store increasing both Retail Sales and Printing Services by 20%
Education
Some College (No Degree)
High School Diploma
- Honor Roll all four years of high school
- 4.0 GPA
- LULAC Board Treasure
- Extracurricular Activities: 3D Building for the Visually Impaired
Skills
Product knowledge expertise
Relationship building and management
Goals and performance
Customer relationship building
Cash handling accuracy
Store maintenance
Member engagement
Order management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Teller
SchoolsFirst Federal Credit Union
04.2026 - CurrentRead More
Holiday Clerk
United States Postal Service, USPS
11.2025 - 01.2026Read More
Retail Store Associate
Amazon
04.2025 - 04.2026Read More
Retail Sales Supervisor
Staples
07.2024 - 04.2025Read More
Segerstrom High School
High School Diploma
Read More
Irvine Valley College
Some College (No Degree)
Read More