ARNIE CORDERO
Dela Cuesta
Las Vegas,NV.
Summary
Management Professional with broad experience in all aspects of Hotel and Casino Security, Security Management and General Management. Seeking a mid or upper management position, to assist in effectively managing, implementing, and reviewing various standards in the organization to ensure a safe environment for clients, guests as well as the employees.
Overview
29
29
years of professional experience
2
2
years of post-secondary education
Work History
Performance/Operations Manager
Metro One LPSG
Las Vegas, NV
01.2022 - 01.2023
- Responsible for overseeing security operations in Nevada
- Leading officers, meeting and visiting client locations, maintaining schedules.
- To ensure operation is running smoothly and that company is meeting and/or exceeding client expectations
- Recruit, train and supervise security officers. Conducting off hour inspections and training
- Providing leadership and oversight to ensure site processes are being followed
- Ensuring a smooth-running operation by enforcing client specific post orders and procedures through proper communication and training
- Confirming that all issues, disciplinary actions and/or terminations are handled swiftly & effectively in a proper manner
- Maintaining a steady stream of communication between security teams (officers, site managers, supervisors) to ensure goals are being met, employees are satisfied and that there are no concerns/complaints amongst employees
- Visiting client locations weekly in order to meet with security team members, site management, clients to ensure all goals and expectations are being met
- Creating and maintaining schedules to ensure all posts are filled in all locations and officers are being utilized properly while also paying attention to overtime and open posts
- Constantly training and developing current and new hires to ensure all are trained up to standard therefore setting them up for success.
Security Shift Manager
PILB Private Patrolman License, PILB Qualifying Agent, Rio and Caesars Palace Hotel and Casino
Las Vegas, NV
01.2010 - 01.2022
- Responsible for the safety and well-being of guests and fellow employees
- Resolves customer complaints regarding security and takes action to resolve complaints
- Investigates various incidents that concern the welfare of the hotel/casino
- Reviews and approves all documents as needed
- Investigates issues pertaining to poor service and makes recommendations to improve service
- Maintains service standards for security staff
- Take action to correct any deficiencies in standards
- Communicates service standards to security staff and trains staff to perform to standards
- Holds security staff accountable for achieving standards
- Maintains inventory of supplies as needed
- Coaches, retrains, administers discipline and assists with annual performance appraisals
- Instructs, trains, and monitors Officers in numerous daily duties, including customer and employee relations, report-writing, procedures in handling company funds, crisis and crowd control
- Reviews and approves recorded time worked in accordance with schedules
- Assists with interviews for security staff
- Prepares employee schedules and necessary paperwork
- Assists with scheduling of shifts
- Coordinates Security Department activities with Law Enforcement authorities and arranges for training classes as required
- Develops and maintains relationships with employees and other departments
- Provides assistance to all other departments as required
- Perform other duties as requested by the Director of Security
- Department Administrator for Total Service and FORBES initiative
- Department, of Spotlight and FixIT Program
Events Manager, •Department Hiring Manager
Paris/Bally’s/Rio Hotel and Casino
Las Vegas, NV
01.2004 - 01.2010
Security Dispatcher/Life Safety/Fire Control Operator
Paris Hotel and Casino
Las Vegas, NV
01.2000 - 01.2004
- Receives and responds to emergency and non-emergency calls including calls from Security Officers, guests, employees, and law enforcement agencies via telephone and radio systems
- Processes and evaluates information received, prioritizes calls and dispatches required units and/or agencies
- Monitors and coordinates Security unit activity and assignments via Security radio frequencies
- Maintains status and locations of Security personnel
- Utilizes technology such as computers, radio systems, telephones, fax machines and other communication equipment
- Creates and maintains automated or manual logs of Security communications activity
- Accesses and enters sensitive data in Security databases as necessary for investigative purposes
- Enters and maintains files for persons or property pending apprehension/recovery
- Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties
- Keeps informed of departmental regulations, policies and procedures
- May assist in providing on-the-job training for Security Dispatchers and Officers and submit progress reports and evaluations on trainees
- Monitors the EST-3 Life Safety System
- Monitors the Departments CCTV Systems
- Records and reviews video coverage of incidents for investigations
Bradley Fighting Vehicle Systems Specialist
US Army
Las Vegas, NV
01.1994 - 01.2002
- Perform maintenance on power train, transmission, track system, gas particulate systems, vehicular mounted armament and associated fire control systems
- Diagnose and troubleshoot malfunctions and perform maintenance and onboard direct support tasks on the Bradley fighting vehicle suspension and steering systems
- Perform maintenance on fire extinguisher and suppression systems
- Perform as a member of a fire team during drills and combat
- Aid in the mobilization of vehicles, troops and weaponry
- Assist in reconnaissance missions
- Use, maintain and store combat weapons (e.g., rifles, machine guns, anti-tank mines, rocket launchers, etc.)
Security Officer
Paris Hotel and Casino
Las Vegas, NV
01.1999 - 01.2000
- Responsible for the safety and well-being of guests and fellow employees
- Gives directions and provides escort to customers in need
- Provides assistance to civil and law enforcement authorities, including testimony in court and other administrative hearings
- Makes chip fills, for table games
- Regularly provides escorts of money and persons in money-handling positions
- Provide first aid, including CPR when necessary
- Patrols all sections of property to identify safety hazards and breaks in security
- Interviews, investigates and documents all applicable incidents in accordance with company policy
- Makes lost and found detailed descriptions of people and incidents
- Enforce all company policies and procedures.
Slot Change Person/Booth Cashier
Bally’s Hotel and Casino
Las Vegas, NV
01.1997 - 01.1999
- Work near slot machines to quickly and efficiently help patrons exchange money for gaming chips, tickets, or coins and to make change when necessary
- Issue payoffs when patrons win games
- Record monetary exchanges, authorization forms, and transaction reconciliations
- Maintain cage security
- Secure customers' authorization on receipts if winnings are larger than the slot machine can hold
- Determine chip values after winnings or losses
- Sign or verify the customer has been paid
- Sign and verify that a booth cashier issued the jackpot money to the customer
- Put blank jackpot sheets directly into the slot machine when a patron hits the jackpot
- Reconcile daily summaries of transactions to balance books
- Count down the bankroll with a shift manager or supervisor
- Push cart around slot area and frequently attend to guests
- Call for help when machines malfunction
- Sign and verify fill slips
- Work alongside supervisors and dispatchers for jackpots.
Security Shift Supervisor
- Responsible for the safety and well-being of guests and fellow employees
- Investigates various incidents that concern the welfare of the hotel/casino
- Reviews and approves all documents as needed
- Assists the Shift Manager in the supervision and direction of Security personnel in performing their duties and procedures of the company
- Assists the Shift Manager in preparation of schedules and daily paperwork
- Develops a strong working relationship with the Metropolitan Police Department
- Provides supervision and leadership in the Security Shift Manager’s absence
- Performs all duties of a Security Officer when necessary
- Conducts good public relations with all guests and company employees.
Instructor •Department Special Events Supervisor
WDSA
- Administrator of Spotlight and FixIT Programs
Education
Electrical Engineering
Mapua Institute of Technology
Manila, Philippines 09.1990 - 04.1992
Skills
Project Management
Timeline
Performance/Operations Manager
Metro One LPSG
01.2022 - 01.2023
Security Shift Manager
PILB Private Patrolman License, PILB Qualifying Agent, Rio and Caesars Palace Hotel and Casino
01.2010 - 01.2022
Events Manager, •Department Hiring Manager
Paris/Bally’s/Rio Hotel and Casino
01.2004 - 01.2010
Security Dispatcher/Life Safety/Fire Control Operator
Paris Hotel and Casino
01.2000 - 01.2004
Security Officer
Paris Hotel and Casino
01.1999 - 01.2000
Slot Change Person/Booth Cashier
Bally’s Hotel and Casino
01.1997 - 01.1999
Bradley Fighting Vehicle Systems Specialist
US Army
01.1994 - 01.2002
Electrical Engineering
Mapua Institute of Technology
09.1990 - 04.1992
Security Shift Supervisor
Instructor •Department Special Events Supervisor
WDSA