Arnika Williams
Atlanta,GA
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
13
13
years of professional experience
Work History
Account Manager
CsS
10.2022 - Current
- Increased customer satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable customers/vendors while maintaining positive relationships with all parties involved.
- Managing a portfolio of customers and ensuring that the company meets their expectations
Paralegal
Semrad Law Firm
08.2017 - 10.2022
- Drafted motions, briefs and other legal documents associated with litigation process.
- Researched cases and attained affidavits to support supervisors and case needs.
- Worked with attorneys and case reviewers to resolve legal complaints
- Filed pleadings and required paperwork with court clerk according to strict deadlines.
- Trained incoming staff on office procedures and case-specific duties.
- Prepared all needed dos for Ch 7 & Ch 13 Filings
Finance Department Intern
Blue World Pools
01.2015 - 08.2017
- Prepared loan reviews and new loan request.
- Assisted with completion of documentation such as UCC paperwork, answered questions and delivered key information.
- Received and posted payments to loan accounts .
- Participated in compliance recordkeeping and marketing activities
- Updated customer financial profiles.
Claims Supervisor
Wamart
11.2011 - 11.2014
- Managed all returned and damaged claims as head of 5 associates processing more than hundreds per day.
- Developed and implemented operational plans and procedures to enable successful team operations.
- Evaluated and motivated employees to continuously develop and grow in both performance and knowledge.
- Created master spreadsheet to record all claims from each department throughout the store.
- Lead safety meetings each Wednesday morning.
Education
High School Diploma -
South Atlanta High School
Atlanta, GA05.2004
Skills
Account Management
Customer Service
Teamwork and Collaboration
Client Relations
Bankruptcy Law
Organization
Critical Thinking
Clerical
Timeline
Account Manager
CsS
10.2022 - Current
Paralegal
Semrad Law Firm
08.2017 - 10.2022
Finance Department Intern
Blue World Pools
01.2015 - 08.2017
Claims Supervisor
Wamart
11.2011 - 11.2014
High School Diploma -
South Atlanta High School
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