Arnold Gusev
Lyndhurst,Ohio
Summary
Results-driven operations manager with 10 years of experience delivering exceptional customer service and optimizing logistical processes to achieve operational excellence. Proven track record of successfully managing both employees and operations, driving business growth and enhancing team performance. Skilled in ensuring top-notch customer satisfaction while maximizing efficiency, streamlining workflows, and boosting overall productivity to support business objectives. Now seeking a new challenge where I can work hands-on, apply my skills in dynamic environments, and have the opportunity to travel to new locations, bringing my expertise to fresh opportunities.
Overview
8
8
years of professional experience
Work History
Logistics Manager/ Facility Manager
Lee Silsby Compounding Pharmacy
12.2022 - 09.2024
- Through strategic analysis and vendor negotiations, I identified and implemented alternative shipping solutions for Lee Silsby Compounding Pharmacy, resulting in annual savings of $250,000. This optimization of shipping operations maintained service quality while significantly reducing transportation costs, demonstrating effective cost management, and procurement skills.
- Successfully led initiatives to optimize Lee Silsby Compounding Pharmacy's shipping operations through strategic workflow improvements. Implemented enhanced packaging protocols and streamlined supply management, resulting in a 50% reduction in packaging time (from 4 minutes to 2 minutes per package). Actively collaborated with shipping staff to refine package distribution processes and improve operational efficiency. These improvements have contributed to faster order fulfillment and enhanced customer service, while maintaining the high quality standards essential for pharmaceutical shipping.
- Successfully led and coordinated a team of 8 shipping staff members at Lee Silsby Compounding Pharmacy, consistently maintaining critical 1-day shipping turnaround times for pharmaceutical products. Implemented efficient workflows, provided hands-on guidance, and fostered a collaborative environment that prioritized accuracy and speed. Through effective team management and resource allocation, ensured timely processing and dispatch of pharmaceutical shipments, meeting customer expectations, and maintaining the integrity of temperature-sensitive medications. This leadership resulted in reliable next-day delivery service, enhancing customer satisfaction, and supporting optimal patient care.
- Mitigate and reduce environmental impact.
- Developed and managed logistics strategies to improve the efficiency of operations.
- Created reports to track shipment progress, delivery times, and costs associated with transport.
Logistics Manager/ Lead Tech Support
Lee Silsby Compounding Pharmacy
03.2021 - 12.2022
- Managing levels of stock, delivery times, and delivery costs.
- Using logistics software and IT systems to streamline operations.
- Coordinating and controlling the order cycle of deliveries, and ensuring that they're in the right place at the right time.
- Evaluating the quality of the performance of previous deliveries and assessing how they can be improved.
- As the tech support lead for a growing business of 50 people, I was responsible for managing the installation and maintenance of new technologies and products throughout the building. I troubleshoot various tech issues, ensuring smooth operations across all departments. My experience extends to server management, where I oversaw setup, maintenance, and troubleshooting, ensuring system stability and data security. I was the go-to person for resolving hardware, software, and network challenges, contributing to the efficient functioning of the business.
- Negotiating with suppliers, retailers, manufacturers, and consumers.
- Supervising, managing, and training employees on the logistics team.
- Developed and managed logistics strategies to improve the efficiency of operations.
- Created reports to track shipment progress, delivery times, and costs associated with transport.
Senior Sales Manager
Office Depot
Beachwood, USA
03.2021 - 03.2021
- As a senior sales manager, I was responsible for leading a team to surpass company standards.
- The Senior Sales Manager role is to prepare an individual to become a general manager of a location.
Sales Manager/Senior Lead Technician
Office Depot
Westlake, USA
11.2019 - 03.2021
- I was responsible for overseeing all tech installations within the building, ensuring that new systems and equipment were properly set up and configured for optimal use. My extensive knowledge of computers and repair allowed me to handle a wide range of tasks, from hardware installations to troubleshooting and repairs. I played a key role in ensuring that all technology was fully operational, providing ongoing support to staff and addressing any technical issues that arose to maintain smooth day-to-day operations.
- Making sure clients are happy and ensuring expectations are met.
- Being able to de-escalate situations with frustrated clients.
- Responsible for hiring candidates across multiple different positions within the store.
- Conducting observations and skill builders to improve employee production and knowledge.
Operations Manager
Office Depot
Beachwood, USA
03.2017 - 11.2019
- Facilitating a team to maintain operational excellence.
- Receiving and verifying shipments.
- Working with drivers to ensure freight is in proper condition.
- Setting specific goals and expectations for associates to set them up for success.
- Maintaining store integrity.
Customer Service Manager
Office Depot
Stow, USA
05.2016 - 03.2017
- Helping customers and resolving issues/complaints.
- Coordinating and directing employees.
- Coaching employees on selling tactics.
- Maintaining a positive work environment.
- Opening and closing store.
Education
High School Diploma -
Mayfield High School
Mayfield, OH01.2016
Skills
- Microsoft Office
- Bilingual in English and Russian
- Web and tech-savvy
- Outstanding customer service
- Active listener
- Active Learner
- Purchasing management
- Supply Chain Management
- Shipping Documentation
- Transportation management systems
- Customs Compliance
- Continuous Improvement
Timeline
Logistics Manager/ Facility Manager
Lee Silsby Compounding Pharmacy
12.2022 - 09.2024
Logistics Manager/ Lead Tech Support
Lee Silsby Compounding Pharmacy
03.2021 - 12.2022
Senior Sales Manager
Office Depot
03.2021 - 03.2021
Sales Manager/Senior Lead Technician
Office Depot
11.2019 - 03.2021
Operations Manager
Office Depot
03.2017 - 11.2019
Customer Service Manager
Office Depot
05.2016 - 03.2017
High School Diploma -
Mayfield High School
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