Arnold Oscarson
Middleburg
Summary
Dynamic Lead Service Technician at American Electrical Contracting with expertise in electrical installation and code compliance. Proven track record in enhancing customer satisfaction through exceptional service and complex problem-solving. Adept at training teams and managing projects, ensuring seamless operations and adherence to safety standards. Committed to continuous improvement in the electrical field.
High-energy manager, who is successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Efficient delivery of materials to job sites and maintenance of fleet vehicles.
Overview
21
21
years of professional experience
Work History
Lead Service Technician
American Elctrical Contracting
Jacksonville
09.2019 - Current
- Perform duty to fulfill customer's elctrical needs
- Quote and secure electrical needs and wants
- Install generators in accordance with local code requirments
- Work closely with managment to quote, secure and complete cuustomer's desired tasks
- Oversee new hires to ,ake a flawless transition in company paperwork and integrity
- Train apprentices in code regulations and basic knowledge of the trade
- Strive to better my knowledge in the elctrical field and stay up to date on new an changng code requirements
Warehouse Supervisor
JMC Electrical Contractor LLC
Clinton Township
01.2013 - 07.2019
- Scheduled all warehouse employees and managed resource allocation to ensure efficent operations
- Participated in meetings with upper management to roll out initiatives and procedures that met benchmarks for production, quality, and safety.
- Supervised scheduling for freight and package shipments, and managed return and transfer procedures.
- Implemented organizational processes to ensure a more cohesive operation and better quality service.
- Monitored daily shipping, handling, and receiving to promote smooth operations within the warehouse.
- Supervised inventory records and accurately noted all merchandise transactions that affected inventory.
- Scheduled regular maintenance and repairs on equipment, whether in-house or outsourced.
- Monitored production and quality to mitigate loss and increase efficiency.
- Monitored vehicle maintenance schedule.
Owner/Operator
Self employed ALS Lawn Care
Saint Clair Shores
04.2010 - 06.2013
- Proactively identified and solved complex problems impacting operations management and business direction.
- Protected company reputation and built a loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
- Provided outstanding lawn services to new and long-standing customers by attending closely to concerns and developing solutions.
- Delivered an exceptional level of service to each customer by listening to their concerns and answering their questions.
- Quoting projects and securing contracts.
Lawn Care Supervisor
Advanced Outdoor Maintenance
New Baltimore
05.2004 - 04.2010
- Managed and serviced customer accounts with a focus on addressing individual needs and specifications.
- Cleared pathways of overgrowth, debris, or hazards such as snow.
- Troubleshoot mechanical issues and complete basic repairs to keep equipment working at peak levels.
- Liaised with clients to ensure satisfaction, discussing additional services, and implementing changes where required.
- Deployed sprinkler systems to give grass, flowers, and other landscaping adequate water for growth needs.
- Supervised and trained landscaping maintenance crew.
- Installed irrigation systems, a rock garden, and ponds according to customer specifications to simplify watering needs.
- Pruned trees and bushes to improve visibility and shapes.
- Checked all machinery and performed routine maintenance to prevent machine malfunction.
Education
Memphis High School
Memphis06-2004
Skills
- Electrical installation
- Code compliance
- Generator installation
- Customer service
- Project management
- Technical troubleshooting
- Warehouse organization
- Shipping and receiving management
- Material handling practices
- Complex problem solving
- Purchasing and planning
- Leadership and team building
- Maintaining equipment
- Preventive maintenance
- Order fulfillment
- Safe driver
Custom
- OSHA 10 certified
- OSHA 30 certified
- Knowledge of general mechanics and basic welding
- General knowledge of generator installs and maintenance
- General knowledge in operations of fork truck, mini excavator, skytrak and scissor lifts
- General knowledge of fork truck and small engines repairs
Timeline
Lead Service Technician
American Elctrical Contracting
09.2019 - Current
Warehouse Supervisor
JMC Electrical Contractor LLC
01.2013 - 07.2019
Owner/Operator
Self employed ALS Lawn Care
04.2010 - 06.2013
Lawn Care Supervisor
Advanced Outdoor Maintenance
05.2004 - 04.2010
Memphis High School
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