Arnold Parsons
New Bedford,MA
Summary
At Bank of America, NA, I excelled as a Client Services Representative II, significantly enhancing client satisfaction through expert relationship building and effective problem-solving. My proficiency in CRM software, combined with strong empathy, enabled an ability to develop tailored solutions, mentor peers, and stay ahead of industry trends, marking me as a results-driven professional in customer service.
Overview
20
20
years of professional experience
Work History
Client Services Representative II
Bank of America, NA
10.2008 - 12.2022
- Enhanced client satisfaction by providing timely and accurate information on financial products and services, managing up to 60 client contacts per day.
- Delivered exceptional customer service by actively listening to concerns and promptly addressing them.
- Developed customized solutions for clients, addressing their unique requirements and preferences.
- Mentored junior representatives, sharing best practices and industry insights to enhance overall team performance.
- Participated in regular training sessions to stay current on product offerings and industry trends, ensuring accurate representation when communicating with clients.
Client Services Fulfillment
Harte-Hanks CRM Services
08.2002 - 07.2008
- Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
- Provided timely updates on project status to clients Including Cisco, Merrill Lynch, SCO and Microsoft, ensuring transparency throughout the entire process while building trust in our services.
- Coordinated with internal departments to resolve any issues that impeded client success, facilitating smooth operations and increased satisfaction levels.
- Supported sales team by creating customized proposals based on individual client needs analysis, increasing conversion rates from potential leads into actual customers.
Education
High School Diploma -
Bishop Stang High School
North Dartmouth, MA06.1981
Skills
- Strong empathy
- Client Relationship Building
- Call center experience
- Cross-selling expertise
- Customer Education
- CRM software proficiency
Timeline
Client Services Representative II
Bank of America, NA
10.2008 - 12.2022
Client Services Fulfillment
Harte-Hanks CRM Services
08.2002 - 07.2008
High School Diploma -
Bishop Stang High School