Arnold Reyes
Rowlett,TX
Summary
Experienced loss mitigation and foreclosure prevention manager with strengths in mortgage compliance, team leadership, and borrower issue resolution. Known for improving workflow efficiency, coaching high-performing teams, and supporting strong customer service.
Overview
1
1
Language
27
27
years of professional experience
Work History
Loss Mitigation/FC Prevention Manager
Rocket Mortgage
Coppell, Texas
03.2010 - 10.2026
- Managed Rocket Mortgage loan pipelines and daily team priorities.
- Monitored team performance and adjusted work assignments for Rocket Mortgage operations.
- Facilitated process improvements to enhance Rocket Mortgage customer experience and streamline workflow.
- Coached team members on mortgage systems and client service practices.
- Resolved borrower issues through clear communication and prompt follow-up.
- Coached and mentored team members to enhance job performance and service delivery.
- Assessed staff performance to identify areas for improvement. and addressed issues.
- Improved team morale and retention through recognition programs and career development opportunities.
- Produced monthly reports for senior management outlining operational performance metrics and insights.
- Maintained current employee attendance, payroll, and vacation records.
- Recruited and hired qualified candidates for open positions.
- Held regular staff meetings to review progress and identify improvement opportunities.
- Built processes to support efficient workflow across the organization.
- Developed and implemented strategic plans to achieve company objectives.
- Led team of 30+ employees with strong productivity and customer service.
- Resolved customer complaints and issues quickly while maintaining a positive brand image.
- Coordinated cross-department projects to support timely completion.
- Delegated work to staff while setting priorities and goals.
- Ensured compliance with applicable laws to uphold company standards., regulations, and industry standards.
- Followed industry regulations and company policies.
Manager/Supervisor
7-11 Convenience Store
South Padre Island, Texas
01.2000 - 02.2010
- Managed daily 7-Eleven store operations and staff schedules.
- Monitored staff performance, providing feedback and addressing issues to ensure team effectiveness.
- Coached, mentored, and trained team members, enhancing their skills and job performance.
- Supervised cash handling, deposits, and register reconciliation.
- Enforced company policies, safety rules, and loss prevention practices.
- Managed inventory levels, aligning stock with demand to minimize waste and optimize product availability.
- Monitored inventory levels and ordered convenience store merchandise.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
Business
Texas Southmost College
Brownsville, TX03-1981
Skills
- Loan servicing
- Loss mitigation
- Foreclosure prevention
- Pipeline management
- Mortgage compliance
- Team management
- Workflow optimization
- Issue resolution
- Clear communication
- Problem solving
- Team leadership
- Staff development
- Performance indicators
- Client relationship
- Strategic initiatives
Languages
Bilingual (Spanish/English)
Native/ Bilingual
Affiliations
- Love to cook and workout at least twice a week.
Timeline
Loss Mitigation/FC Prevention Manager
Rocket Mortgage
03.2010 - 10.2026
Manager/Supervisor
7-11 Convenience Store
01.2000 - 02.2010
Business
Texas Southmost College