Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Arnold Stovell

Newark

Summary

Strategic operations leader with a proven track record of spearheading customer experience initiatives, driving process improvements, and fostering cross-functional collaboration. Proficient in leveraging data insights to optimize service delivery, leading high-performing teams, and executing strategic plans within tight timelines. Committed to enhancing customer satisfaction and operational excellence in fast-paced, growth-focused environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Portfolio Manager

Con Edison of New York
10.2024 - Current
  • Developed and implemented strategic energy management plans aligned with evolving market needs and company goals.
  • Conducted ongoing data analysis to optimize portfolio performance and drive operational improvements.
  • Collaborated cross-functionally with project managers and senior leadership to ensure on-time, within-budget project delivery.
  • Advocated for project enhancements by presenting data-driven recommendations to executive stakeholders.

Program Consultant

Natural Rebound Inc.
03.2022 - 12.2024
  • Collected and analyzed sustainability market data to identify trends and recommend strategic operational changes.
  • Advised leadership on optimizing program delivery while minimizing costs and maximizing customer satisfaction.
  • Continuously assessed and improved operational workflows, increasing overall efficiency and scalability.
  • Contributed to annual budgeting processes with a focus on strategic investment decisions supporting organizational growth.

Program Coordinator

Jackson Hill Management Co.
01.2022 - 03.2024
  • Led the execution of strategic grant-funded projects ($750K NJDCA NPP), delivering high-impact property improvements.
  • Initiated and managed customer-facing programs (Home Improvement Movement, Brand the Block) to elevate resident and merchant engagement.
  • Negotiated vendor contracts and oversaw operations for property enhancements, ensuring seamless project execution.
  • Used feedback and community insights to continuously improve service delivery and drive positive customer experiences.

Executive Director

Liberty State Park for All
07.2020 - 03.2022
  • Developed and executed grassroots strategies to improve public engagement and enhance service delivery outcomes.
  • Managed a remote cross-functional team to deliver high-impact outreach campaigns reaching over 20,000 constituents.
  • Analyzed constituent feedback to inform strategic planning and program improvements.
  • Built strategic alliances across government and nonprofit sectors to strengthen operational capacity and customer reach.

Program Officer

Fund II Foundation
05.2017 - 03.2020
  • Designed and executed strategic initiatives to improve organizational impact and customer-facing program effectiveness.
  • Conducted detailed research and stakeholder interviews to develop actionable recommendations for program enhancements.
  • Drove cross-functional collaboration with nonprofit partners and internal teams to align objectives and streamline operations.
  • Managed program budgets and coordinated strategic investments to achieve long-term mission-driven goals.

Director Adult Education, Construction Training

Urban League of Hudson County
06.2013 - 05.2017
  • Managed departments for Adult Education and Training; Construction Training & Entrepreneurship, New Jersey
  • Imparted training to help the under-utilized residents prepare for construction careers and opportunities to earn a living wage
  • Fostered relationships with Port Authority funders as Agency representative
  • Created and assessed the certified curriculum, teachers, resources, and employers
  • Promoted, advertised, and engaged the local constituents to participate in the program
  • Helped more than 235 people get construction jobs; assisted three start-ups kick-off businesses and convinced three of four at-risk interns to return to school and graduate
  • Developed registered construction training program encompassing certifications, union, and non-union job placement. 95% completed OSHA training; 75% secured skill credential; 80% of those completing program found living wage jobs
  • Led adult learners' program for GED including computer and job skills development for 200 adult learners, 89% of which earned GED; 75% completed online certifications and 65% improved job earnings

Education

Bachelor of Science - Communications

Cornell University
Ithaca, NY

Skills

  • Optimization of customer experience
  • Strategic Planning & Execution
  • Process optimization
  • Performance metric tracking
  • Cross-Functional Team Collaboration
  • Budget Management & Strategic Investment
  • Program and Project Management
  • Vendor Negotiations & Contract Management
  • Customer Insights & Feedback Analysis
  • Sustainability Initiatives & Market Trend Evaluation
  • Team Leadership, Training, and Mentorship
  • Executive Communications & Reporting
  • Rapid Problem-Solving & Decision-Making
  • Grant Management & Funded Project Delivery
  • Community and Stakeholder Engagement
  • Developing proposals
  • Due diligence
  • Marketing

Certification

Project Management Professional

Timeline

Portfolio Manager

Con Edison of New York
10.2024 - Current

Program Consultant

Natural Rebound Inc.
03.2022 - 12.2024

Program Coordinator

Jackson Hill Management Co.
01.2022 - 03.2024

Executive Director

Liberty State Park for All
07.2020 - 03.2022

Program Officer

Fund II Foundation
05.2017 - 03.2020

Director Adult Education, Construction Training

Urban League of Hudson County
06.2013 - 05.2017

Bachelor of Science - Communications

Cornell University

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