ARNOLDO GONZALEZ
Customer Service Representative
Wesley Chapel
Summary
Results-driven and customer-focused Industrial Engineer with a passion for delivering exceptional service experiences. Strong interpersonal skills and a proven ability to handle diverse customer inquiries and resolve issues promptly. Proficient in leveraging data analysis and process improvement methodologies to enhance customer satisfaction and drive operational efficiencies. Adept at multitasking in fast-paced environments while maintaining attention to detail. Seeking a challenging Customer Service Representative role to utilize expertise in problem-solving, communication, and customer relationship management to provide outstanding service and contribute to the success of the organization.
Overview
14
14
years of professional experience
12
12
years of post-secondary education
2
2
Languages
Work History
Health Insurance Agent and Tax Preparer
Arrox Enterprises Services LLC
06.2024 - Current
- Solid experience in health insurance and understanding of regulations.
- Ability to explain complex concepts clearly to clients.
- Commitment to providing excellent service and helping clients find the best options.
- Capacity to understand clients' needs and concerns.
- Skill in identifying effective solutions for clients.
- Ability to manage multiple clients and tasks efficiently.
- Willingness to collaborate with other professionals in the industry.
- Ability to adjust to changes in regulations or insurance products.
Customer Service Representative
Papa.com
10.2024 - 02.2025
- Answered inbound calls from members and caregivers to schedule companionship and support service appointments.
- Enrolled new users into Papa’s platform, verifying eligibility and guiding them through onboarding.
- Provided clear and compassionate communication to help seniors and families understand available services.
- Maintained accurate member records and appointment logs using internal software.
- Delivered efficient and friendly service in both English and Spanish to meet individual needs and ensure member satisfaction.
Car Salesman
Star Truck Auto Sales Inc
01.2022 - 06.2024
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Increased business 10% in single quarter.
Driver
Kert LLC
12.2019 - 12.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivering customers on time and in excellent condition to their appointments.
Supervisor of Operations
Maru's Painting
05.2016 - 10.2019
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
Banking Commercial Advisor
Banco de Venezuela
12.2014 - 04.2016
- Structured and presented business cases for credit recommendation.
- Performed other duties to support goals and objectives of relationship management teams.
- Built and maintained relationships with associates, customers.
- Analyzed and negotiated Product or Service, terms and conditions.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Bank Teller
Banco de Venezuela
01.2013 - 12.2014
- Processed a high volume of cash, deposits, withdrawals, and transfers with accuracy and efficiency.
- Delivered excellent customer service by assisting clients with account inquiries, resolving issues, and promoting bank products.
- Maintained balanced cash drawers and followed strict security protocols to ensure compliance and prevent fraud.
- Supported branch operations by assisting with clerical tasks and maintaining organized financial records.
- Built trust-based relationships with customers through clear communication and reliable service.
Intern Human Resources Supervisor
PDVSA
10.2011 - 11.2012
- Implemented strategies and initiatives that significantly improved workers' productivity and output for the company by 22%.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Updated HR database with new employee information, changes in benefits, and other details.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Prepared new hire letters, employee contracts, and corporate policies.
Education
Master of Science - Industrial Engineering
Instituto Universitario Politecnico Santiago Mariño
Maturin, Venezuela 05.2001 - 11.2012
Skills
- Microsoft Office 365
- Computer Proficiency
- Positive Customer Engagement
- Excellent Communication
- Efficiency recommendation
- Customer service
- Call center experience
- Data entry
- Team collaboration
- Computer proficiency
Timeline
Customer Service Representative
Papa.com
10.2024 - 02.2025
Health Insurance Agent and Tax Preparer
Arrox Enterprises Services LLC
06.2024 - Current
Car Salesman
Star Truck Auto Sales Inc
01.2022 - 06.2024
Driver
Kert LLC
12.2019 - 12.2021
Supervisor of Operations
Maru's Painting
05.2016 - 10.2019
Banking Commercial Advisor
Banco de Venezuela
12.2014 - 04.2016
Bank Teller
Banco de Venezuela
01.2013 - 12.2014
Intern Human Resources Supervisor
PDVSA
10.2011 - 11.2012
Master of Science - Industrial Engineering
Instituto Universitario Politecnico Santiago Mariño
05.2001 - 11.2012
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