Open To Work
Laura M Zapata Mazo
Orlando
Summary
Dedicated health insurance specialist with expertise in managing sensitive information and verifying coverage. Proven ability to handle inquiries, schedule appointments, and maintain accurate records in fast-paced settings. Focused on enhancing patient support and streamlining office operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Health Insurance Agent
Jacoby Enterprises
Lockhart, FL
12.2024 - 04.2026
- Educated clients on health insurance options and coverage plans, facilitating informed decision-making.
- Guided clients through completion of insurance applications and enrollment forms, enhancing accuracy and efficiency.
- Coordinated with underwriters for timely application approvals, streamlining the process for clients.
- Responded to customer inquiries via phone, email, and chat, delivering prompt and effective support.
- Calculated premiums and established payment methods, processing customer payments and issuing receipts accurately.
Tax Preparer
Intuit
Apopka, Florida
01.2025 - 02.2026
- Prepared tax returns for clients in both English and Spanish.
- Educated clients on tax credits and deductions applicable to their situations.
- Developed and maintained professional relationships with clients to encourage repeat business and referrals.
Professional Tax Preparer
ACL Business & Tax Consulting
Texas City, Texas
02.2022 - 10.2024
- Prepared individual and business tax returns, ensuring compliance with regulations through industry-standard softwareReviewed financial records to identify necessary tax forms
- .Reviewed financial records, including income statements and expenditure documentation, to accurately determine necessary forms for tax return preparation
- Collaborated with other departments to ensure all required paperwork was received prior to filing deadlines.
- Maintained comprehensive record-keeping for all tax files and documentation to support future audits and reference
- Supported work of senior-level accounting and tax preparation professionals to maximize office productivity.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Education
Associate of Applied Science - Accounting And Finance
Seminole State College of Florida
Sanford, FL04-2026
Skills
- Policy administration
- HIPAA compliance
- Licensing requirements
- Billing procedures
- Billing inquiries
- Insurance customer support
- Customer service
- Bilingual communication
- Microsoft office 365
- Strong multitasking
Languages
Spanish
Professional
Certification
- Health Insurance license
- PTIN
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteOn-SiteHybridSalary Range
$35000/yr - $44000/yrTimeline
Tax Preparer
Intuit
01.2025 - 02.2026
Health Insurance Agent
Jacoby Enterprises
12.2024 - 04.2026
Professional Tax Preparer
ACL Business & Tax Consulting
02.2022 - 10.2024
Associate of Applied Science - Accounting And Finance
Seminole State College of Florida