Arnoldo Pruneda
Mission,Texas
Summary
Focused worker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Bartender/Server
No Manches Wuey LLC
09.2021 - 08.2024
- Kept track of cash receipts and deposits to ensure complete accuracy
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Account Service Representative
TTEC
09.2023 - 06.2024
- Met 100% service scores for 9 months of taking calls
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Handled client checking account funds including wire transfers/internal transfers
- Created strong relationships with clients and deescalated upset clients with great customer service.
Account Service Representative
Atento
09.2019 - 06.2020
- Created strong customer relationships through exemplary service while investigating and resolving issues
- Continuously met or exceeded daily service quality and performance scores
- Assisted clients with account inquiries, including balances, transaction history, and stop payments.
Grocery Stocker/Forklift Driver
Sam's Club
03.2018 - 06.2018
- Updated the computerized price list and stamped, attached, or changed price tags on merchandise shelving
- Moved to the store display areas after unloading the product stock that had arrived
- Loaded and unloaded heavy items for team members and customers, including using pallet jacks regularly.
Customer Service Specialist
Teleperformance
08.2017 - 03.2018
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Helped clients fill out and update FEMA applications after the Hurricane Harvey disaster
- Listened to the questions and concerns of customers in order to provide answers or responses.
Grocery Stocker/Forklift Driver
Sam's Club
11.2015 - 07.2017
- Built positive working relationships with customers by responding to questions and concerns
- Increased team efficiency by using forklifts, pallet jacks, and other equipment to move materials
- Connected with customers to assist with questions, locate merchandise and carry heavy purchases to the customer's car.
Education
Bachelor of Science - Computer and Information Sciences
South Texas College - Pecan Campus
McAllen, TX01.2025
High School - undefined
John Paul Stevens High School
San Antonio, TX01.2015
Skills
- Customer service expert
- Fast paced multitasker
- Retail stock management
- Policy Implementation
- Unloading procedures
- Stock rotation guidelines
Timeline
Account Service Representative
TTEC
09.2023 - 06.2024
Bartender/Server
No Manches Wuey LLC
09.2021 - 08.2024
Account Service Representative
Atento
09.2019 - 06.2020
Grocery Stocker/Forklift Driver
Sam's Club
03.2018 - 06.2018
Customer Service Specialist
Teleperformance
08.2017 - 03.2018
Grocery Stocker/Forklift Driver
Sam's Club
11.2015 - 07.2017
Bachelor of Science - Computer and Information Sciences
South Texas College - Pecan Campus
High School - undefined
John Paul Stevens High School
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