Arooj Pervez
Fairfield,NJ
Summary
Innovative professional specializing in credit and collections management, leveraging skills in dispute resolution and customer relationship management. Expertise in developing collection strategies that optimize cash flow and reduce delinquencies. Demonstrated success in team leadership, financial reporting, and fostering cross-functional collaboration. Proficient in Microsoft Office Suite and Global ERP system.
Overview
26
26
years of professional experience
Work History
Credit & Collection Manager
Samsung Electronics America
Englewood Cliffs, New Jersey
08.2019 - Current
- Develop collection strategies that optimize cash flow and reduce delinquencies, contributing to overall financial health.
- Manage a team of collectors to guarantee timely follow-up on overdue accounts.
- Prepare quarterly settlements with accounts to resolve outstanding issues and improve cash flow.
- Conduct reconciliations to identify and resolve discrepancies in invoice payments and credits, enhancing accuracy in financial reporting.
- Resolve customer disputes promptly, ensuring maintenance of positive relationships.
- Partner with sales personnel to address and solve problematic issues efficiently.
- Initiate the implementation for major Retail and Carrier accounts, including Amazon and AT&T.
- Prepare and communicate various weekly, monthly and quarterly financial reports.
- Facilitate onboarding and training of new employees.
Credit Administrator
Bausch Health Companies
Bridgewater, NJ
04.2018 - 08.2019
- Successfully implement ten retail accounts including Target.
- Liaised with internal and external customers to troubleshoot and resolve issues preventing timely payments and minimizing deductions.
- Administer order reviews on hold and release based on credit line availability.
- Expertly manage all open account issues for resolution in a timely manner.
- Reconciled customer accounts, identified account payments, and processed adjustments on deductions upon approval to maintain accurate financial records.
- Assisted customers with inquiries regarding invoices, credit card payments, statements, and refund requests to ensure high levels of customer satisfaction.
Senior Credit and Collections Specialist
Samsung Electronics America
Ridgefield Park, NJ
04.2007 - 11.2015
- Conducted in-depth research to formulate solutions for outstanding chargebacks, successfully addressing $15M to $20M in issues.
- Developed strategies to resolve discrepancies in payment complaints, enhancing resolution efficiency.
- Facilitated review meetings with senior management to assess financial performance, identify risks and opportunities, and inform business planning.
- Ensured the delivery of strong customer satisfaction and proper notifications by handling account issues, in collaboration with the Sales Team, sales administration, and order management.
- Expertly handled all 12 to 15 accounts, which included Amazon.com.
- Employed keen attention to detail in generating accounts for the legal and collections status.
- Initiated the implementation of regional accounts throughout the West Zone region of America.
Senior Phone Collections Specialist
Cablevision Systems Corporation
Bethpage, NY
09.2000 - 05.2006
- Facilitated communication with customers on delinquent account payments to enhance recovery efforts.
- Supported phone collector in resolving customer issues and conducting follow-ups to ensure clear communication and satisfaction.
- Managed and conducted daily processing of lockbox payments and service changes requested by customers.
Education
Bachelor of Science - Business Management
Farmingdale State University of New York
Farmingdale, NYBusiness Management -
Nassau Community College
Garden City, NYSkills
- Collections Strategy Development
- Cash Flow Analysis
- Collections management
- Invoice reconciliation
- Financial reporting
- Budget and Forecasting
- Risk management
- Revenue Optimization
- Account management
- Team Performance Management
- Dispute resolution
- Customer management
- Bookkeeping
Areas Of Focus
- Financial Services
- Accounts Receivable
Timeline
Credit & Collection Manager
Samsung Electronics America
08.2019 - Current
Credit Administrator
Bausch Health Companies
04.2018 - 08.2019
Senior Credit and Collections Specialist
Samsung Electronics America
04.2007 - 11.2015
Senior Phone Collections Specialist
Cablevision Systems Corporation
09.2000 - 05.2006
Bachelor of Science - Business Management
Farmingdale State University of New York
Business Management -
Nassau Community College