AROOJ YASIN
Jersey city,NJ
Summary
People-oriented Shift Leader with a track record of successfully executing new initiatives, creating a workplace aligned with organizational values, and evaluating operations for safety concerns. Skilled in handling pressure and working at a fast pace.
Overview
3
3
years of professional experience
Work History
Shift supervisor
Dunkin Donut
12.2021 - Current
- Dynamic and results-oriented shift supervisor with over three years of experience managing daily operations and team performance at Dunkin' Donuts
- Enhanced customer service efficiency and operational workflows
- Addressed customer concerns and inquiries efficiently, ensuring exceptional customer experiences.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Addressed any issues that arose during the shift in a proactive manner.
Summer Intern - Health Profession
WesternU
California, USA
06.2023 - 08.2023
- Assisted with registration, facilitating a streamlined check-in process.
- Developed a customer service training module for staff, focusing on empathy and communication skills.
- Analyzed patient feedback and implemented changes to enhance the overall patient experience.
- Identified needs of customers promptly and efficiently.
Student Teaching Assistant
Rutgers, The State University of New Jersey
Newark, New Jersey USA
09.2023 - 01.2023
- Prepared presentations for class lectures using appropriate audio-visual aids.
- Provided tutoring services after school hours to struggling students.
- Created interactive learning opportunities such as games or quizzes for students.
- Facilitated small group discussions between students on topics related to their studies.
Education
Bachelor of Science - Biology
Rutgers University
Newark, NJ03.2025
Skills
- Customer-Oriented
- Schedule Management
- Safety reviews
- Inventory Control
- Negotiation
- Leading Team Meetings
- Coordinating Service Initiatives
Accomplishments
- Summer health profession education program ambassador, 2023
- Minority association of pre-health member, 2022-2023
- Active member of Hoboken Volunteer Corps of Ambulance Corps
Languages
urdu
Professional
Hindi
Professional
Punjabi
Professional
Affiliations
- Volunteer at , hoboken volunteer ambulance corps april 2024-present
- Treasurer at the organization culture diversity student association jan 2023-present
- Volunteer at community food bank (Triangle community park ) April 2022-June 2022
- Dr Sherket B.paterson scholarship by SHPEP national program office, 2023
- Teaching assistant for general chemistry, fall 2022.
Timeline
Student Teaching Assistant
Rutgers, The State University of New Jersey
09.2023 - 01.2023
Summer Intern - Health Profession
WesternU
06.2023 - 08.2023
Shift supervisor
Dunkin Donut
12.2021 - Current
Bachelor of Science - Biology
Rutgers University
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