Arowa Ghazi
Stockton,CA
Summary
Results-oriented leader in customer service and fulfillment operations, skilled in efficiently resolving issues while maintaining quality and safety standards. Committed to teamwork and continuous improvement, with strong analytical and problem-solving abilities. Quick to learn and adapt in fast-paced environments, driving innovation and embracing change.
Overview
8
8
years of professional experience
Work History
Fullfment Center
Amazon
Tracy, California
01.2022 - Current
- Collaborated with colleagues to improve stowing processes and workflow.
- Trained new staff on operational procedures and customer service standards.
- Completed stowing tasks within deadlines to achieve operational goals.
- Responded quickly to emergency situations, ensuring store safety.
customer service
Kohl's
Modesto, California
10.2020 - 01.2023
- Ensured guest satisfaction by anticipating needs and offering tailored assistance.
- Emphasized fast, friendly service to create positive customer interactions.
- Implemented strategies that enhanced customer service delivery across shifts.
- Developed customer service protocols that improved guest welcoming experience.
Duplicate Center
Modesto Junior College, Modesto
Modesto, California
01.2018 - 03.2019
- Resolved customer issues promptly, delivering knowledgeable and friendly service to enhance satisfaction.
- Recognized by management for delivering exceptional customer service consistently.
- Resolved issues promptly, showcasing strong problem-solving skills to support team operations.
Education
Associate of Arts - Natural Sciences
Modesto Junior College
Modesto, CA08-2023
High School Diploma -
Learning Quest
Modesto, CA07-2017
Certifide Medical Assistant - Administrative And Clinical Duties in Health Care
Carrington College
Salida, CASkills
- Clinical judgment
- PPE use and compliance
- Emergency response planning
- Problem solving
- Stress mitigation
- Multitasking
- Time management
- Team leadership
- Critical thinking
- Communication skills
- Flexibility and adaptability
- Attention to detail
Accomplishments
- Honors and Recognion from: City of Modesto, Stanislaus Sheriff's Department, State of CA Senate, State of CA Department of Education, CA State Senate Stanislaus County Office of Education,The County of Stanislaus Board of Supervisors, U.S. House of Representatives, Literacy Network of Stanislaus County, CA Legislature Assembly for Greatest and Outstanding Achievement in HSE Award 2017 and 2018
- Most Improved Student Nominee, Modesto Junior College 2018-2019.
- AA Digree Awards MJC Natural Sciences With Honor on 2023.
Timeline
Fullfment Center
Amazon
01.2022 - Current
customer service
Kohl's
10.2020 - 01.2023
Duplicate Center
Modesto Junior College, Modesto
01.2018 - 03.2019
Associate of Arts - Natural Sciences
Modesto Junior College
High School Diploma -
Learning Quest
Certifide Medical Assistant - Administrative And Clinical Duties in Health Care
Carrington College