Arpine Muradyan
Northridge,CA
Summary
Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals.
Overview
12
12
years of professional experience
Work History
QC Compliance Officer
Sunny Home Loans Inc
Chatsworth, CA
03.2023 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Sr. Qc Compliance Analyst
Cake Mortgage
Chatsworth, CA
07.2020 - 03.2023
- Responded to employee inquiries regarding compliance regulations and procedures.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Identified gaps in existing compliance processes and recommended updates.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
Loan Processor
Cake Mortgage
Chatsworth, CA
09.2019 - 06.2020
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customer via telephone and Email to answer questions, process transactions, and resolve issues.
- Provided quick turnaround times to maintain fast-past schedule.
- Set up and completed loan submission packages.
Home Loan Specialist II
Pennymac Loan Services Inc.
11.2017 - 09.2019
- Redesigned the Internal Rate of Return process with focus on highest value interactions with Sales and Operations, and providing a better consumer experience.
- Analyze Payoff Shortage root cause and identify remediation.
- Analyze TransUnion Report to determine if new Tradeline is required to be added to borrowers Liabilities.
- Create and distribute monthly Servicing Audit Report.
- Work with Servicing Department daily to stop disbursements on all active loads.
Disclosure Specialist - HLS1
Pennymac Loan Services Inc.
07.2015 - 11.2017
- Assessing changes in circumstance in accordance with TILA RESPA
- Integrated Disclosure (TRID) guidelines.
- Review and Issues Initial Disclosure, Revised Disclosure and Initial Closing Disclosure to borrowers.
- Managing both the Re-disclosure and Initial Disclosure Inboxes.
- Train new hires for the department.
- Interacting with multiple departments to expedite processing and/or issue resolution.
- Review and Issue MD Commitment letters.
- Review specific timing requirements bond by PennyMac on settlement charges disclosed during Initial LE
Broker Commissions Analyst
Healthnet Community Health Center
10.2011 - 06.2015
- Processed all broker commission related payments.
- Processed adjustments to correct commission errors and /or discrepancies.
- Produced management reports.
- Assists and participate in any cross training necessary for new employees.
- Providing customer support on any commission's related inquiries.
- Assist in completion of special projects or other duties as assigned.
- Managed quality control and audit other associates work.
- Created P & P's for current and new processes.
- Processed month end payouts to brokers.
Education
Associate of Arts - Economics
Los Angeles Community Valley Colleg
North Hollywood, CA2005
Skills
- Self-sufficient
- Analytical thinking
- Detail-oriented
- Verbal/written communication
- Strong interpersonal skills
- Excellent time management skills
- Rapid data entry skills
- People-oriented
- Proficient in Excel, Word, Power Point , Encompass, MSP, Lamps, LAFA, RIMS, Google Sheets and Google Forms
- Exceptional versatility and adaptability
- Ability to lead by example
Timeline
QC Compliance Officer
Sunny Home Loans Inc
03.2023 - Current
Sr. Qc Compliance Analyst
Cake Mortgage
07.2020 - 03.2023
Loan Processor
Cake Mortgage
09.2019 - 06.2020
Home Loan Specialist II
Pennymac Loan Services Inc.
11.2017 - 09.2019
Disclosure Specialist - HLS1
Pennymac Loan Services Inc.
07.2015 - 11.2017
Broker Commissions Analyst
Healthnet Community Health Center
10.2011 - 06.2015
Associate of Arts - Economics
Los Angeles Community Valley Colleg