Harry Smith II
Erie,CO
Summary
Driven finance and banking professional effective at maximizing customer service opportunities while exceeding individual performance goals. Offering vast knowledge of banking regulations and compliance procedures. Dedicated to maintaining professionalism and integrity . My background in consumer financing, loan administration, default management and customer service. Excellent analytical and communication skills that can benefit your company.
Overview
20
20
years of professional experience
Work History
Senior Mortgage Loan Officer/Regional Sales Manager
KBHS Home Loans/ KB Home
2015.08 - Current
- Successfully closed an average of 8.4 loans per month. For the year 2021.
- Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Received “Excellence in customer service in 2017/2019/2020/2022” service award.
- Maintained friendly and professional customer interactions.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Fielded customer complaints and provided solutions.
- Monitored pipelines to track and log status of loans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Explained different types of loans pertaining to client situations.
Finance Manager/Sales Manager
Hicklin Power Sports
2011.05 - Current
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Submitted loan applications to the underwriter for verification and recommendations.
- Developed prospects for new loans by conducting cold calls daily
- Reviewed and edited loan agreements to ensure accuracy.
- Maintained strict confidentiality of bank records and client information.
- Maintained friendly and professional customer interactions.
- Greeted customers in an timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Wrote sales slips and sales contracts.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Recommended merchandise to customers based on their needs and preferences.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
General Manager of the Mortgage Department
Discover Mortgage Group
2003.07 - 2010.09
- Analyzed budgets, financial reports and projections for accurate reporting of financial standing.
- Developed a strategic plan for the sale of group assets.
- Assessed clients' financial situations to develop strategic financial planning solutions.
- Trained and directed 15 new hires during department orientations.
- Led and educated investment team on customer relationship management techniques.
- Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Developed and maintained relationships with local real estate agents.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Maintained current loan and pricing information on the online banking website.
Education
High School Diploma - undefined
Jefferson West Highschool
2000
Skills
- Negotiation Tactics
- Financial transactions expertise
- Goal-oriented
- Self-sufficient
- Complex problem solving
- People-oriented
- Team player
- Excellent work ethic
- Windows & Mac proficient
- Customer Relations
- Sales Forecasting
- Creative Solutions
- Motivational Techniques
- Sales Development
- Customer Interaction
Timeline
Senior Mortgage Loan Officer/Regional Sales Manager
KBHS Home Loans/ KB Home
2015.08 - Current
Finance Manager/Sales Manager
Hicklin Power Sports
2011.05 - Current
General Manager of the Mortgage Department
Discover Mortgage Group
2003.07 - 2010.09
High School Diploma - undefined
Jefferson West Highschool
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