Michael Harrison
Laguna Woods,CA
Summary
Proactive professional proficient in sales, service and business operations. Enthusiastic about driving business growth by leveraging 25 years of experience in the Mortgage and Automotive industry. Specializing in qualifying, needs analysis and closing loans in a professional manner. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Mortgage Loan Officer (Call Center)
Mr. Cooper
Lake Forest, CA
07.2021 - 06.2023
- Interview loan applicants to identify needs, financial eligibility and offer products based on customer needs
- Consistent Top Performer
- Funded over 22 loans per month
- Averaged $4.95M in volume per month
- Over 85% of loans funded per month (Award Winner).
Mortgage Loan Officer (Call Center)
FlexPoint Mortgage
Costa Mesa, CA
09.2018 - 07.2021
- Originated loans based on customer needs
- Worked closely with the processor to close loans in a timely manner
- Top Producer and record holder for multiple months
- Funded over 13 loans per month
- Averaged $5.2M in volume per month
- Offered VA, FHA, Conventional and Cash Out options.
Mortgage Loan Officer (Call Center)
American Advisors Group
Irvine, CA
07.2016 - 08.2018
- Created and developed new loans business with little supervision, marketing or lead generation
- Qualified clients, provided needs analysis, overcame objections and closed loans
- Demonstrated expertise and accuracy in loan processing by being detailed oriented and efficient
- Exceeded sales goals and peripheral targets on a regular basis
- Analyzed applicants financial status, credit, and property evaluation to determine loan feasibility.
Sales Manager
South Bay McKenna BMW
Torrance, CA
06.2014 - 06.2016
- Managed all aspects of the sales department with focus on product training and team building with early management involvement
- Developed the Internet Department by implementing a quality training process, including how to respond to customer leads creatively, and calling and setting appointments
- Increased internet sales from an average of 70 to 115 cars per month
- Trained salespeople using the "Steps of the Sale" and the art of negotiations
- Promoted from Internet Director to Sales Manager based on performance.
Sales Manager/Finance Manager
Circle Audi/Porsche
Long Beach, CA
04.1998 - 05.2014
- Managed all vehicle sales processes to achieve profit objectives
- This includes building and training both sales and finance teams, managing cost and inventory control, building proper company image and customer relations, and developing strategies to meet sales objectives and goals
- Assisted dealership in achieving record sales and gross profit in a down economy
- Maintained top tier CSI score for the sales department
- Promoted to Sales Manager and Finance Manager based on performance.
Education
High School Diploma -
Santiago High School
Garden Grove, CA06-1980
Some College (No Degree) -
Santa Ana College
Santa Ana, CASkills
- Communication skills
- Encompass
- Sales
- Inside sales
- Salesforce
- Customer service
- Sales Management
- Credit analysis
- Call center
- Loan Officer Experience
- Loan Origination
- Negotiation Abilities
- Relationship Selling
- Sales Development
- Negotiation Tactics
- Goal-Oriented
- Licensed Mortgage Loan Originator
- Financial Analysis
- Credit Check Knowledge
- Credit Evaluation
Certification
- NMLS License
Timeline
Senior Mortgage Loan Officer (Call Center)
Mr. Cooper
07.2021 - 06.2023
Mortgage Loan Officer (Call Center)
FlexPoint Mortgage
09.2018 - 07.2021
Mortgage Loan Officer (Call Center)
American Advisors Group
07.2016 - 08.2018
Sales Manager
South Bay McKenna BMW
06.2014 - 06.2016
Sales Manager/Finance Manager
Circle Audi/Porsche
04.1998 - 05.2014
High School Diploma -
Santiago High School
Some College (No Degree) -
Santa Ana College
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