TAMMY L. JOHNS
Madison Heights,VA
Summary
Over 27 years of banking experience. Successful lender and effective at meeting and exceeding identified goals. Responsible for daily branch operations and proficient at managing a small or large banking team providing support, educating, and delegating tasks. Extensive real estate knowledge and success in client education.
Overview
16
16
years of professional experience
Work History
Junior Mortgage Loan Office/Loan Officer Assistant
Fulton Bank
Charlottesville, VA
09.2020 - Current
- Responsible for loan origination, collecting documents, updating clients on next steps, and providing superior client service thought out the entire process.
- Responsible for marketing and campaigns for the team.
- Responsible for scheduling of all appointments for two senior loan officers, managing calendars and following up with clients in a timely manner.
- Communicate effectively with all clients, including the customer, builder, and title company.
- Developed and maintained client relationships through effective communication, fostering trust and promoting repeat business opportunities.
- Supported loan officers by managing client inquiries and maintaining organized records, leading to improved customer service.
- Assisted in the preparation of loan documentation, improving accuracy and reducing processing time for approvals.
Branch Manager
Beacon Credit Union
Madison Heights, VA
07.2016 - 09.2020
- Successfully managed a branch and was responsible for overseeing daily banking operations.
- Responsible for meeting and exceeding branch goals.
- Coaching, supporting, and development of bank staff.
- Responsible for all lending within the branch which includes home loans, auto loans, and refinances.
- Currently obtains lending authority and is an active underwriter for consumer loans and lines of credit.
- Experience in navigating mortgage applications, ordering titles, and appraisals.
- Grew business within the branch by identifying customer needs and building supportive business relationships.
Vice President
BB&T
Madison Heights, VA
06.2010 - 07.2016
- Responsible for coordinating efforts to ensure BB&T client service expectations were delivered.
- Managed revenue generations and provided leadership and guidance to all employees.
- Ensured clients received the highest level of customer service.
- Managed two bank branches and was responsible for supporting 17 employees.
- Made daily outside calls to small business owners and residents to grow and develop relationships within the community.
Education
High School -
AMHERST COUNTY HIGH SCHOOL
AMHERST, VABusiness College -
PHILLIPS BUSINESS COLLEGE
LYNCHBURG, VASkills
- Self-motivated
- Communication skills
- Staff development
- Negotiating
- Leadership skills
- Problem solving
- Time management
- Teamwork
- Adaptability
- Collaboration
- Loan processing
- Relationship development
- Loan origination
- Customer relationship management
- Marketing strategies
- Business relationship building
- Loan servicing
- Documentation review
References
Available upon request.
Timeline
Junior Mortgage Loan Office/Loan Officer Assistant
Fulton Bank
09.2020 - Current
Branch Manager
Beacon Credit Union
07.2016 - 09.2020
Vice President
BB&T
06.2010 - 07.2016
High School -
AMHERST COUNTY HIGH SCHOOL
Business College -
PHILLIPS BUSINESS COLLEGE