Body building
Tyler Bowers
Pensacola,FL
Summary
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Mortgage Loan Officer
Navy Federal Credit Union
Pensacola, FL
08.2022 - Current
- Fielded customer complaints and provided solutions.
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Trained and guided new Loan Officer to achieve team goals.
Mortgage Support Assistant
Navy Federal
Pensacola, Florida
02.2022 - 08.2022
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted field Loan Officers in completing any needed tasks such as, Copyovers, Full Scrubs, and Red flag checks.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Led and guided new hires to meet the teams goal.
Server
Perdido Key Oyster Bar
Pensacola, FL
03.2021 - 03.2022
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Some College - Business
Pensacola State College
01.2019 - 08.2021
High school diploma or GED - Gulf Power
West Florida High School of Advance Technology
Pensacola, FL 08.2016 - 05.2020
Skills
Customer Serviceundefined
Interests
Music
Timeline
Mortgage Loan Officer
Navy Federal Credit Union
08.2022 - Current
Mortgage Support Assistant
Navy Federal
02.2022 - 08.2022
Server
Perdido Key Oyster Bar
03.2021 - 03.2022
Some College - Business
Pensacola State College
01.2019 - 08.2021
High school diploma or GED - Gulf Power
West Florida High School of Advance Technology
08.2016 - 05.2020
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