Deborah Baldwin
Lewiston,ID
Summary
Accomplished Mortgage Loan Officer with a proven track record at P1FCU, specializing in loan origination and maintaining exceptional customer service. Expert in residential mortgage lending regulations and adept at credit evaluation, I have significantly enhanced client retention and satisfaction. My proactive approach and decision-making skills ensure efficient loan processing and approval, fostering strong client relationships.
Overview
10
10
years of professional experience
Work History
Mortgage Loan Officer
P1FCU
05.2019 - Current
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
Mortgage Loan Officer
Guaranteed Rate
01.2019 - 05.2019
- Guided clients in choosing suitable loan products and terms aligned with financial objectives.
- Guided clients through the completion process of loan applications.
- Ensured proactive communication with relevant parties regarding transaction progress.
- Facilitated seamless coordination between clients, processing teams, and third parties to ensure timely loan closings.
Mortgage Loan Officer
Freedom Northwest Credit Union
07.2015 - 12.2018
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
- Explained different types of loans pertaining to client situations.
- Addressed and resolved client concerns swiftly, maintaining high levels of customer satisfaction and loyalty.
Education
Diploma - General
Clearwater Valley High
Kooskia, ID06.1989
Skills
- Loan origination
- Residential mortgage lending regulations
- Loan management
- Credit evaluation
- Pre-approval process
- Customer service-focused
- Customer service
- Customer relations
- Decision-making
- Credit history review
- Active listening and learning
- Client interview
Timeline
Mortgage Loan Officer
P1FCU
05.2019 - Current
Mortgage Loan Officer
Guaranteed Rate
01.2019 - 05.2019
Mortgage Loan Officer
Freedom Northwest Credit Union
07.2015 - 12.2018
Diploma - General
Clearwater Valley High
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