Tracey Huang

Work History

M & T Bank

09.2019 - Current

Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
Participated in ongoing professional development programs to continuously expand knowledge of the mortgage industry and enhance skills as a loan officer.
Developed strong partnerships with local real estate agents to generate consistent referral sources for mortgages.
Utilized CRM software proficiently for tracking leads, organizing client information, and planning follow-up communications.
Promoted cross-selling opportunities within the organization by identifying additional financial products that would benefit clients beyond their mortgage needs.
Tailored communication strategies to different client demographics, enhancing understanding and engagement with mortgage products.
Facilitated home buying seminars to educate potential buyers, enhancing community's financial literacy.

TD Bank NA

05.2010 - 12.2018

Enhanced customer relationships with personalized service and addressing individual concerns promptly.
Collaborated with team members to achieve sales targets and improve overall branch performance.
Worked closely with wealth management and retail banking departments to provide seamless service delivery for complex client requests.
Advised clients on retirement planning options such as IRAs or annuities based on individual goals.
Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
Identified opportunities to cross-sell products, resulting in increased revenue for the bank.
Enhanced client portfolio performance by conducting thorough market research and analysis.
Facilitated resolution of complex client inquiries, ensuring high level of service and client trust.

Bank of America

09.2006 - 03.2010

Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
Complied with regulatory, legal and ethical requirements to protect bank assets.
Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.