ANUSHA THAPA SAINJU
Summary
Accomplished Mortgage Loan Officer with a proven track record at Rocket Mortgage, adept in relationship selling and residential mortgage lending regulations. Leveraged analytical skills and customer service focus to enhance client satisfaction and retention, achieving a high level of loan origination success. Expert in Microsoft Office and licensed mortgage loan originator, consistently exceeding sales development goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mortgage Loan Officer
ROCKET MORTGAGE
07.2022 - 01.2024
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Monitored pipelines to track and log status of loans.
MORTGAGE LOAN OFFICER
MORTGAGE SOLUTION FCS, INC
08.2020 - 07.2022
- Processed loan applications and monitored progress from start to finish.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Assessed loan portfolios for compliance with underwriting policies.
- Proactively identified solutions for customers experiencing credit issues.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
BANKER
FIRST BANK
12.2021 - 03.2022
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Retail Relationship Banker/Manager on Duty
JPMorgan Chase, JPMorgan Chase & Co
03.2018 - 08.2020
- Boosted customer satisfaction by providing exceptional service and addressing client needs promptly.
- Demonstrated adaptability in response to evolving industry trends and changing customer preferences, ensuring consistent performance in a dynamic environment.
- Resolved customer issues effectively, maintaining a high level of professionalism and empathy throughout interactions.
- Reduced risk exposure through diligent monitoring of credit quality and strict adherence to underwriting guidelines.
- Collaborated with other team members to deliver seamless banking experiences for customers.
- Coordinated efforts with investment professionals to provide comprehensive wealth management services for high-net-worth individuals.
- Identified opportunities for cross-selling products, leading to increased revenue for the bank.
Personal Banker/Manager on Duty
Chase Bank
08.2017 - 03.2018
- Processed customer payments and account setup charges.
- Provided customers with additional information regarding account services.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Verified customer identity and reviewed documentation for accuracy.
- Greeted customers and delivered information about new account processes.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Bank Teller
Chase Bank
06.2016 - 08.2017
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Reconciled cash drawer and resolved discrepancies.
- Turned in excess cash to maintain drawer security.
- Placed orders for customer checks and verified starting numbers.
- Removed mutilated currency from circulation.
- Maintained friendly and professional customer interactions
- Educated customers on online banking and mobile banking applications.
Education
Associate of Science - Medical Technology
North Lake College
Irving, TX12.2012
Skills
- Goal-Oriented
- Relationship selling
- Loan Origination
- Residential mortgage lending regulations
- Client Account Management
- Sales Development
- Licensed Mortgage Loan Originator
- Document analysis
- Customer service-focused
- Analytical and Critical Thinking
- Microsoft Office
- Customer Service
- Customer Relations
Additional Information
I have a 8 years of experience in sales and banking industry and almost 4 years of knowledge and expertise in mortgage industry. My experience has provided me with a focus on building lasting relationships, prioritizing and managing the book of clients, and consistently identifying opportunities to enhance partnership. I am a fast learner and a team player who's always seeking to provide professional technological and financial solutions. It would be my pleasure to join your team where I can apply my knowledge and experience to boost client relationship and have an immediate and positive impact to the team and work for the company for the long term.
Languages
Nepali
Native or Bilingual
Hindi
Professional Working
Certification
- Licensed [Job Title] - [Timeframe]
Timeline
Mortgage Loan Officer
ROCKET MORTGAGE
07.2022 - 01.2024
BANKER
FIRST BANK
12.2021 - 03.2022
MORTGAGE LOAN OFFICER
MORTGAGE SOLUTION FCS, INC
08.2020 - 07.2022
Retail Relationship Banker/Manager on Duty
JPMorgan Chase, JPMorgan Chase & Co
03.2018 - 08.2020
Personal Banker/Manager on Duty
Chase Bank
08.2017 - 03.2018
Bank Teller
Chase Bank
06.2016 - 08.2017
Associate of Science - Medical Technology
North Lake College