Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mario Vega

Phoenix,AZ

Summary

Dynamic sales professional with a proven track record of enhancing client satisfaction through bilingual communication and a customer-focused approach. Adept at taking initiative to exceed targets and drive results, demonstrating a strong commitment to teamwork and collaboration. Seeking opportunities to leverage acquired skills in a challenging environment that values determination and excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Mortgage Loan Officer

Rocket Mortgage
Phoenix, AZ
07.2024 - Current
  • Helped clients fill out loan applications and find ideal loan options.
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Provided guidance on various types of mortgages such as FHA loans, VA loans, conventional loans.
  • Ensured compliance with federal and state lending regulations.
  • Evaluated existing customer accounts for refinancing opportunities or additional services offered by the company.
  • Negotiated terms and conditions of loan agreements with borrowers.
  • Approved or denied loan applications and explained reasoning behind decisions.
  • Followed up with clients on missing loan documents, providing guidance on the best way to complete the application process.

Auto Sales Representative

Tricolor Auto Group
Phoenix, AZ
07.2023 - 07.2024
  • Generated leads by leveraging social media platforms, expanding potential customer reach.
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Showcased vehicle features and took customers on test drives in local area.
  • Located merchandise across various stores to address customer needs.
  • Maintained knowledge of current sales and promotions, policies regarding payment, trade-in allowances, warranties.
  • Qualified buyers by matching requirements and interests to various car or truck models, and discussing finance options.
  • Closed sales by overcoming objections, asking for sales, negotiating down payments, and completing purchase contracts.
  • Completed registration paperwork and sales documentation.

Store Manager

Metro by T-Mobile
Phoenix, AZ
09.2019 - 07.2023
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company goals.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Optimized store displays and appearance via strategic merchandising.
  • Answered questions about store policies, and addressed customer concerns.
  • Established objectives to offer team members a clear roadmap to help company achieve overall goals.

Sales Representative

Metro by T-Mobile
Phoenix, AZ
10.2018 - 09.2019
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Identified customer needs by asking questions and advising on best solutions.
  • Remain informed and updated on current promotions and sales, security protocols, exchange policies, and payment policies.

Assistant Manager/Sales Associate

Cricket Wireless
Phoenix, AZ
01.2018 - 10.2018
  • The previous Metro By T-Mobile descriptions apply.

Education

High School Diploma -

Paradise Valley High School
Phoenix, AZ
12-2014

Skills

  • Bilingual
  • Follow-up skills
  • Email and phone etiquette
  • Reliable and responsible
  • Customer-oriented
  • Goal-oriented
  • Loan origination
  • Used cars familiarity

Certification

  • Nationwide Mortgage Licensing System (NMLS) License #262227, Mortgage Loan Originator (MLO) Licensed

Timeline

Mortgage Loan Officer

Rocket Mortgage
07.2024 - Current

Auto Sales Representative

Tricolor Auto Group
07.2023 - 07.2024

Store Manager

Metro by T-Mobile
09.2019 - 07.2023

Sales Representative

Metro by T-Mobile
10.2018 - 09.2019

Assistant Manager/Sales Associate

Cricket Wireless
01.2018 - 10.2018

High School Diploma -

Paradise Valley High School

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Mario Vega