Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jennifer Garcia

Laveen,AZ

Summary

Bilingual Loan Specialist offering 13+ years of expertise in sales, marketing, loan application processing, funding and payment negotiation. Excellent track record of explaining complex financial information in simplified terms to foster customer and employee comprehension. Ease in developing good interpersonal relationships and ensuring customer satisfaction. Driven to exceed business goals.

Overview

13
13
years of professional experience

Work History

Mortgage Loan Officer

Arizona Financial Credit Union
Phoenix, AZ
03.2018 - 03.2019
  • Explained different types of loans pertaining to client situations.
  • Originated, reviewed and processed 1st and 2nd mortgage loan applications.
  • Worked with underwriters to fix application problems and resolve issues.
  • Monitored pipelines to track and log status of loans.
  • Proactively identified solutions for customers experiencing credit issues.
  • Implemented sales strategies that established relationships with realtors and CPAs.

Consumer Loan Underwriter

Arizona Financial Credit Union
Phoenix, AZ
03.2017 - 03.2018
  • Approved, declined or counter-offered personal loans, credit cards and auto loans
  • Reviewed account, credit and income information to make accurate determinations about loan decisions.
  • Expedited loan closings by counseling and educating bankers.
  • Proactively identified and solved complex customer and loan problems impacting operations management and business directions.

Equity Loan Consultant

Arizona Financial Credit Union
Phoenix, AZ
03.2016 - 03.2017
  • Delivered outstanding service to clients to maintain and extend relationship with a focus on Home Equity loans and 1st Mortgage referrals.
  • Generated numerous valuable leads through outbound phone calls to local consumers.
  • Liaised with management and sales team to better understand customers needs and recommend appropriate solutions.
  • Authored detailed work plans to meet business priorities and deadlines.

Sr. Service Consultant

Arizona Financial Credit Union
Phoenix, AZ
03.2010 - 03.2015
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Achieved consistent recognition as top sales performer.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Risk Management Specialist

Arizona Financial Credit Union
Phoenix, AZ
03.2008 - 03.2010
  • Handled inbound and outbound calls to customers with past due accounts to aid in the recovery lost revenue.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Counseled debtors on payment options and arranged installment agreements.
  • Processed payments and applied to customer balances.
  • Taught employees how to control risks at front line.


Marketing and Community Service Consultant

Arizona Financial Credit Union
Phoenix, AZ
03.2005 - 03.2008
  • Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships.
  • Conducted market research and reported on clients' competition.
  • Developed marketing presentations on various services and loans to assist branch staff in cross selling.
  • Planned and executed events in the community and local business to increase membership and loan portfolio.
  • Managed relationships between local non profit organizations and served as the face of credit union when sponsoring events and promoting financial education.

Education

Radiology Technician -

The Bryman College
Phoenix, AZ
2004

High School Diploma -

Precision High School
Phoenix, AZ
2002

Skills

Bilingual

Highly motivated

Relationship developer

Marketing

Organization

Quality assurance mindset

Languages

Spanish

Timeline

Mortgage Loan Officer

Arizona Financial Credit Union
03.2018 - 03.2019

Consumer Loan Underwriter

Arizona Financial Credit Union
03.2017 - 03.2018

Equity Loan Consultant

Arizona Financial Credit Union
03.2016 - 03.2017

Sr. Service Consultant

Arizona Financial Credit Union
03.2010 - 03.2015

Risk Management Specialist

Arizona Financial Credit Union
03.2008 - 03.2010

Marketing and Community Service Consultant

Arizona Financial Credit Union
03.2005 - 03.2008

Radiology Technician -

The Bryman College

High School Diploma -

Precision High School

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Jennifer Garcia