Luis Aguilar
Phoenix,AZ
Summary
I am a dynamic professional with a proven ability to excel in high-pressure environments, demonstrated through my recent roles at Prosperity Home Mortgage and TPC Scottsdale. My experience in customer service and financial transactions has equipped me with a strong foundation in building client relationships and ensuring smooth operational processes. As an enthusiastic and fast learner, I am committed to expanding my expertise and contributing positively to my team. My background as a former Division I student-athlete at Northern Arizona University has further enhanced my teamwork, leadership, and communication skills, while my bilingual proficiency allows me to connect effectively with a diverse range of clients.
Overview
6
6
years of professional experience
Work History
Mortgage Loan Officer
Prosperity Home Mortgage
09.2024 - Current
- Provided personalized mortgage solutions by analyzing clients' financial profiles, managing the full loan process from pre-approval to closing, and ensuring regulatory compliance (RESPA, TILA, HMDA).
- Cultivated strong client relationships, identifying their financial needs, and recommending tailored mortgage solutions, driving both loan origination and revenue growth.
- Ensured adherence to federal and state lending regulations, while collaborating with underwriters and other departments to minimize risks and streamline loan processing times.
Mortgage Loan Officer Assistant
Prosperity Home Mortgage
08.2024 - 10.2024
- Maintained compliance with federal regulations by staying up-to-date with industry changes and guidelines.
- Managed inbound inquiries with a strong focus on sales, providing potential clients with essential information and facilitating seamless connections to the Mortgage Loan Officer for further engagement.
- Initiated outbound calls to potential clients, effectively promoting mortgage products and successfully scheduling appointments for the Mortgage Loan Officer, resulting in increased sales growth.
Player Service
TPC Scottsdale
04.2022 - 08.2024
- Assisted PGA TOUR players, members, and guests with their golfing needs, ensuring a seamless and enjoyable experience throughout their time at the club.
- Played integral role in setting up for the Waste Management Phoenix Open (WMPO), the largest golf tournament in the world, contributing to a successful and memorable event for all attendees.
- Coordinated with professional staff to stay updated on daily lesson activities, cancellations, and special requests, ensuring effective communication and a high standard of service delivery.
Professional Football Player
United States Football League
05.2022 - 03.2024
- Consistently delivered under high-pressure situations, successfully converting over 88% of field goal attempts and over 98% extra points, contributing to the team’s overall success in critical moments.
- Played a pivotal role in coordinating special teams strategy, collaborating closely with coaches and teammates to execute game-winning plays and ensure optimal on-field performance.
- Maintained peak physical condition and mental focus throughout the season, demonstrating resilience and adaptability in a highly competitive and fast-paced professional environment.
Player Service
Flagstaff Ranch Golf Course
05.2019 - 07.2021
- Consistently provide top-tier customer service, ensuring a positive and welcoming experience for all members and guests at Flagstaff Ranch Golf Club, both on and off the course.
- Professionally manage and resolve member and guest walk-ins, tee time conflicts, and other course-related concerns with poise, ensuring smooth operations and customer satisfaction.
- Assist with essential opening and closing procedures, ensuring that all operations run efficiently and that the facility is prepared for a seamless day of service.
Education
Master of Education - Human Relations
Northern Arizona University
Flagstaff, AZ05.2021
Bachelor of Science - Business Administration Marketing
Northern Arizona W.A Franke College of Business
Flagstaff, AZ05.2020
Skills
- Demonstrate support for innovation
- Absorb criticism and respond, not react
- Highly organized with strict adherence to deadlines
- Experienced in Microsoft Excel, Word, and PowerPoint
- Bilingual
- Competitive
- Interpersonal Skills
- Regulatory Compliance Expertise
- Event Coordination and Management
- Sales Techniques
Accomplishments
- Achieved MLO license by passing the SAFE Mortgage Loan Originator Exam, demonstrating proficiency in mortgage laws, regulations, and ethical practices.
- Set all-time professional football record by going 8 for 8 on field goals in one game along with 338 yards of combined field goals is a new all-time professional football record as well.
- Fred Mitchell Award Winner (2019): Award is presented annually to the nation’s top place-kicker in FCS, Division II, Division III, NAIA and NJCAA for excellence on the football field and in the community
- More All-American Honors include: 1st Team Associated Press All-America, 1st Team Stats FCS All-America, 1st Team Hero Sports All-America, Walter Camp FCS All-America, Athlon Sports FCS All-America, Phil Steele 1st Team FCS All-American FCS ADA-All America Team
- Tim Smith Memorial Athletic Scholarship(2016-2021): For exhibiting excellence in academics and athletics as a first-generation student from Arizona
- Full-Ride Scholarship to NAU: Attend Northern Arizona as a Division 1 student-athlete.
Languages
Spanish
Full Professional
Timeline
Mortgage Loan Officer
Prosperity Home Mortgage
09.2024 - Current
Mortgage Loan Officer Assistant
Prosperity Home Mortgage
08.2024 - 10.2024
Professional Football Player
United States Football League
05.2022 - 03.2024
Player Service
TPC Scottsdale
04.2022 - 08.2024
Player Service
Flagstaff Ranch Golf Course
05.2019 - 07.2021
Master of Education - Human Relations
Northern Arizona University
Bachelor of Science - Business Administration Marketing
Northern Arizona W.A Franke College of Business
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