Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Bass

Des Moines,IA

Summary

Organized Mortgage Loan Officer with 8 years of experience with expertise in residential lending and customer service . Offering excellent communication and good judgment to professional challenges utilizing interpersonal skills, and excellent time management, A reputation for resolving problems and improving customer satisfaction. Enthusiast and eager to contribute to the team's success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Can manage multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Mortgage Loan Officer

Gershman Investment Corp
Chesterfield, MO
01.2018 - Current
  • Successfully helped originated and close $100 million in residential mortgages in 2020 and $68 million in 2021
  • Created and maintained daily and weekly personal schedules to insure most efficiency
  • Fielded customer complaints and provided solutions to best suit each unique situation.
  • Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
  • Monitored pipelines to track and log status of loans.
  • Explained very technical financial information to applicants in easy to understand language.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.


Loan Officer

Wells Fargo
Des Moines, IA
08.2015 - 01.2018
  • Personally originated $30 million in residential refinance loans annually while securing a great customer experience
  • Made daily inbound and outbound sales calls to current and future borrowers
  • Created and exceeded personal and professional goals
  • Ability to make relationships over the phone and create comfortability with new clients


Education

General Studies -

University of Iowa
Iowa City, IA

Skills

  • Decision-Making
  • Flexible and Adaptable
  • Active Listening
  • Multitasking Abilities
  • Excellent Communication
  • Analytical and Critical Thinking
  • Written Communication
  • Planning and Coordination
  • Organization and Time Management
  • Self-Motivated
  • Attention to Detail
  • Problem-Solving
  • Good Telephone Etiquette

Timeline

Mortgage Loan Officer

Gershman Investment Corp
01.2018 - Current

Loan Officer

Wells Fargo
08.2015 - 01.2018

General Studies -

University of Iowa
Ashley Bass