Arpita Dhande
Pune,India
Summary
Committed to applying security best practices to safeguard organizational assets while reducing cyber threats and ensuring compliance with established security standards. Skilled in both independent work and collaborative team projects, consistently striving to enhance security measures and fortify defense mechanisms against evolving threats.
SIEM tools: Sentinel and Enterprise Security. Incident analysis tools: Microsoft Defender, CrowdStrike, MimeCast, VirusTotal, AbuseIPDB. Ticketing tool: ServiceNow. Specialized in proactive network monitoring of SIEM. Strong understanding of security solutions such as antivirus, firewalls, IPS/IDS, and email gateways. Practical experience with the Sentinel SIEM tool for log monitoring and analysis, utilizing the ServiceNow ticketing tool for incident response. Network security: Thorough knowledge of firewalls, VPNs, and intrusion detection systems for network protection. Threat intelligence and analysis: Proficient in evaluating vulnerabilities, analyzing cyber threats, and forecasting risks. Static and Dynamic Malware analysis.
Experienced with monitoring and analyzing security events to protect organizational assets. Utilizes strong analytical skills to identify threats and vulnerabilities. Knowledge of cybersecurity protocols and effective incident response techniques, ensuring robust defense against potential breaches.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Soc Analyst
Infosys
Pune
07.2021 - Current
- Work in a 24/7 Security Operations Center (SOC), providing first-level support for security issues. Conduct real-time monitoring, investigation, and analysis of security events from multiple log sources.
- Determine whether incidents are true positives or false positives, escalating confirmed threats to the appropriate teams.
- Create and manage incident tickets in ServiceNow, ensuring timely follow-ups until resolution.
- Escalate security incidents based on the client's Service Level Agreement (SLA), offering detailed analysis and mitigation recommendations.
- Assist customers directly in high-priority incidents, helping them mitigate attacks effectively.
- Investigate phishing emails, domains, and IPs using open-source tools, recommending proper blocking strategies.
Process Specialist
Infosys
Pune
10.2017 - 06.2021
- Mitigate on tickets/incidents raised by employees using the IHD Tool (ServiceNow), resolving issues via MS Teams, calls, and email.
- Play a key role in team huddles, prepare reports, conduct process training for new joiners, perform internal quality checks, and update SOPs as per new requirements.
- Create training materials for new hires and lead orientation sessions.
- Analyze production processes to identify and suggest improvements.
- Monitor quality control standards for all SOP and Incidents.
Senior Process Executive
Infosys
Pune
07.2015 - 09.2017
- First point of contact for user issues, providing initial help desk support Basic troubleshooting for routine problems, such as software installations and account setups.
- Incident logging in management tools, categorizing and assigning priorities to issues.
- Routing tickets accurately to higher support levels when required.
- Escalating complex issues to L2 teams when necessary.
Education
MBA - HR
RTMNU
01.2015
BCA - undefined
RTMNU
01.2013
Skills
- Vulnerability assessment
- Endpoint security
- SIEM management
- Threat intelligence
Certification
- GSOC - Blue Team Fundamentals: Security Operations and Analysis (GIAC)
- SOC- Fundamental of Malware Analysis (Infosys)
- SOC- Incident handling response L1 mitigation (Infosys)
PERSONAL INFORMATION
Languages : English, Hindi, and Marathi
Disclaimer
I formally affirm that all the information provided above is accurate to the best of my knowledge and belief.
Timeline
Soc Analyst
Infosys
07.2021 - Current
Process Specialist
Infosys
10.2017 - 06.2021
Senior Process Executive
Infosys
07.2015 - 09.2017
BCA - undefined
RTMNU
MBA - HR
RTMNU