Service associate with more than20 years of experience in customer service, specializing in personalized sales, creator of good customer experiences in terms of the explanation and characteristics of products and services, Identify customer needs.
Overview
17
17
years of professional experience
Work History
Inspector in Quality Assurance and Quality Control
Spherion / ISS of America
10.2022 - 12.2024
Provide customers with quality parts
On time delivery is our guarantee
Deliver quality products on time at the lowest cost possible for our customers!
Provided training for new inspectors on proper inspection techniques, tools, and best practices, resulting in improved team performance.
Acted as a liaison between departments to facilitate clear communication regarding product specifications and any necessary adjustments required due to non-conformance findings during inspections.
Improved customer satisfaction ratings by ensuring the delivery of high-quality products through consistent adherence to quality control standards.
Reduced manufacturing defects by conducting thorough inspections of raw materials, components, and finished products.
Demonstrated commitment to safety by adhering strictly to established protocols during all aspects of the inspection process.
Assisted management in developing and maintaining a robust quality management system that consistently met or exceeded industry standards.
Production Associate
Honda Of America, Mfg
03.2022 - 07.2022
Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
Used equipment properly to avoid workplace hazards or injuries.
Organized work to meet demanding production goals.
Participated in training sessions to enhance skills and knowledge.
Inspected final products to assess compliance with quality standards and established tolerances.
Prepared materials for assembly work to keep workflows running smoothly.
Safely operated hand and power tools to complete repetitive tasks.
Monitored and maintained assembly line processes to optimize productivity.
Insurance Broker
07.2010 - Current
Meeting with and assessing the needs of clients
Providing advice and guidance to clients on a variety of insurance products
Completing financial needs analysis
Creating and explaining customized plans
Utilizing knowledge of tax investment strategies
Assessing clients' financial portfolios
Analyzing clients' risk
Encouraging clients to invest in the future
Keeping up to date with changes in the insurance market
Identifying any sales opportunities and cross-selling or upselling products to clients
Always providing excellent customer service
Maintaining accurate records of client interactions and transactions
Insurance Coordinator
Venezuelan insurance
12.2007 - 12.2010
Insurance portfolio management, movements, inclusions, exclusions, analysis and evaluation of asset risks
Attention to detail in the review of insurance policies and contracts, for to ensure accurate process
Experience in the use and management of insurance software, spreadsheets, databases
Knowledge and experience in insurance policy coverage and risks
Insurance credential issued by the regulatory institution of my country
Review and check of insurance policy renewals and presentation of property insurance proposals
Verified insurance and communicated coverage to staff and patients.
Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
Enhanced team productivity by introducing time management tools, optimizing workload distribution.
Education
Web Development Software
Clark State Community College
Springfield, Ohio
Superior technician - risk and insurance
University Institute of Technology Venezuela
Caracas, Venezuela
Graduate - Administration
National Experimental University
Caracas, Venezuela
Master's degree - Finance International
Andres Bello Catholic University
Caracas, Venezuela
Skills
Ability to fulfill key responsibilities, Ability for prompt and regular attendance, ensures and supports the attention and requirements of the department, and compliance with quality standards Basic math and reading skills, legible handwriting, advanced computer operation, Python, Django