Jose Chirino Matheus
Bellefontaine,United States
Summary
To obtain an intern/trainee position utilizing my abilities, expertise, and interests in the areas of Business. Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
19
19
years of professional experience
Work History
Purchasing- Buyer
Stanley Electric US
London, United States
01.2023 - Current
- Receive and review quotes to ensure that packaging meets specifications and to control any price changes for materials to attain cost-down during mass production
- To coordinate timing of price change with Acct Payable
- Creating and issuing purchase orders for components after reviewing inventory needs to ensure that production operates without interruption
- Perform frequent physical inventory counts to review / evaluate inventory levels meet production requirements
- Respond to supplier errors and take corrective action by issuing a DTR (delivery trouble report) and a CAR (corrective action request) to suppliers
- To prepare accurate monthly in supplier evaluations, and to take actions to correct performance problems
- Set up and maintain stores minimum and maximum based on customer rate of sale
- Requires update as conditions change
- Minimize overflow condition
- F-SUS-ISP 20.2.0-0 Rev: 1 Date: 1-15-18
- Expediting of all materials and components due to changes in customer demand, inventory discrepancies, or rejections to ensure the efficient running of production lines
- Regularly communicate with suppliers about any open issues, problems, or concerns to establish that the supplier is meeting the requirements of the purchase order agreement
- Process all products in the rejected area on a daily basis
- Address other issues and/or responsibilities as opportunities arise
Supervisor
NEX Transport Inc
East Liberty, United States
01.2018 - 01.2022
- Provide a safety-first work environment for all Associates
- Walk throughout work area each quarter of the assigned shift to ensure that work is being performed safely and properly including adherence to ISO 9001 and 14001 Standards
- Provide leadership and guidance to Team Leaders to ensure that customer/site requirements are met
- Manage, and adjust the staffing to ensure that daily and fluctuating production schedules are met
- Maximize quality and productivity by understanding Standard Operating Procedures for each process and evaluating performance variances in order to identify root cause and corrective action and summarize in 4 box format
- Effectively communicate Standard Operating Procedures, convey key information during pre-shift meetings and ensure appropriate shift tie-ins
- Ensure that associates have proper access to the necessary tools and Personal Protective Equipment (PPE) to perform their assigned duties and that the tools are routinely inspected and maintained
- Participate in the collection and presentation of performance measurements related to SEQCDM
- Ensure company policies are communicated, applied and enforced
- Prepare and conduct performance evaluations for team leaders and associates
- Provide a professional working environment
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Customer Services
Mercantil Bank
Valencia, Venezuela
01.2011 - 01.2017
- Opening and closing checking and savings accounts
- Reception of mortgage and vehicle loan
- Reception of bank fraud, claims, and Disputes
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Teller
Mercantil Bank
Valencia, Venezuela
01.2006 - 01.2011
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
Associate of Applied Business - Accounting degree
CLARK STATE COLLEGE
Springfield, Oh10.2024
Team Leader Training -
NEX Transport, INC.
East Liberty, OH01.2021
Bachelor's degree - economics
CARABOBO UNIVERSITY
Valencia, Venezuela01.2009
Skills
- Teamwork capabilities
- Supply Chain Optimization
- Strategic Sourcing
- Deadline Management
- Customer Service
- Good communication skills
- Call center experience
- Customer Relations
- Credit Reporting Familiarity
- Account Review
- Credit and collections
Languages
Spanish
Native or Bilingual
Timeline
Purchasing- Buyer
Stanley Electric US
01.2023 - Current
Supervisor
NEX Transport Inc
01.2018 - 01.2022
Customer Services
Mercantil Bank
01.2011 - 01.2017
Teller
Mercantil Bank
01.2006 - 01.2011
Team Leader Training -
NEX Transport, INC.
Bachelor's degree - economics
CARABOBO UNIVERSITY
Associate of Applied Business - Accounting degree
CLARK STATE COLLEGE