Arquimides O. Villano
Bronx,New York
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations, communication and sales.
Overview
5
5
years of professional experience
Work History
Sales Associate
Bookoff Usa
10.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
Delivery Courier
Maki Maki Sushi
08.2022 - 10.2022
- Followed company policies and procedures during shift.
- Greeted recipients, delivered packages and parcels, and acquired proper signatures for all deliveries.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
Front Desk Associate/Porter
Iowa Sports Management
09.2021 - 08.2022
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
Cook's Assistant /Busser
Royale
07.2020 - 09.2020
- Worked with the chef to prepare daily food specials and other supplies.
- Prepared food orders to support waitstaff and other team members.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Removed expired food and beverages from storage and reviewed inventory for upcoming expiration dates.
Intern
Summer Youth Employment Program
07.2018 - 08.2019
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems, identified solutions, and made decisions.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
- Restocked office supplies and retrieved files for staff.
Summer Camp Counselor
Ascension Summer Camp
07.2018 - 08.2018
- Worked with children of varying ages, interests, skills, and developmental levels.
- Led groups of children safely through a variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Implemented camp activities fostering physical, social, and emotional growth.
Education
Associate of Arts - Culinary Arts
LaGuardia Community College of The City University of New York
Long Island City, NY05.2024
High School Diploma -
High School For Health Careers & Sciences
New York, NY06.2021
Skills
- Escort Instructions
- Two-Way Radio Operation
- Guest Message Transmission
- Posting Charges
- Guest Registration
- Check in and Checkout Procedures
- Customer Satisfaction
- Sales Training
- Market Research
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Bookoff Usa
10.2022 - Current
Delivery Courier
Maki Maki Sushi
08.2022 - 10.2022
Front Desk Associate/Porter
Iowa Sports Management
09.2021 - 08.2022
Cook's Assistant /Busser
Royale
07.2020 - 09.2020
Intern
Summer Youth Employment Program
07.2018 - 08.2019
Summer Camp Counselor
Ascension Summer Camp
07.2018 - 08.2018
Associate of Arts - Culinary Arts
LaGuardia Community College of The City University of New York
High School Diploma -
High School For Health Careers & Sciences
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