Arrenal Wilkins
Columbia,USA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced with veteran benefits administration and client support. Utilizes strong case management skills to provide comprehensive assistance to veterans. Knowledge of regulatory frameworks and ability to navigate complex systems effectively.
Veterans service professional with extensive experience assisting veterans in accessing their benefits and services. Proven track record of enhancing service delivery and resolving complex issues effectively. Strong focus on teamwork and meeting changing demands with flexibility and reliability. Expertise in case management and client advocacy.
Veterans services professional with significant experience in providing comprehensive support and guidance to veterans. Strong focus on team collaboration and achieving results, ensuring adaptability to changing needs. Skilled in benefits administration, case management, and effective communication. Known for reliability, compassion, and problem-solving approach.
Overview
13
13
years of professional experience
Work History
Veterans Service Representative
Dorn VA Medical Center (The Bowen Group)
Columbia, SC
07.2025 - Current
- Coordinated benefits claims processes to ensure timely and accurate support for veterans.
- Assessed eligibility for various programs, improving service delivery and client satisfaction.
- Provided comprehensive information on VA services, enhancing awareness among veteran communities.
- Mentored junior staff in effective case management practices, fostering professional development.
- Collaborated with external agencies to optimize resources available for veteran assistance programs.
- Improved communication with veterans by providing empathetic listening and clear explanations of benefits and procedures.
- Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
Guest Service Representative
Residence Inn Marriott Hotel
Columbia, SC
09.2023 - Current
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Assisted guests with check-ins and check-outs in a timely manner.
- Provided assistance to guests throughout their stay.
- Resolved guest complaints in a professional manner.
- Processed payments for room charges, taxes, and other incidentals as required.
- Answered incoming calls from guests seeking reservations or general information.
- Performed daily cashiering duties including balancing accounts at end of shift.
- Handled customer complaints professionally and efficiently.
- Encouraged customers to provide feedback on their stay experiences.
- Provided guidance to new team members on how to perform tasks correctly.
Billing Specialist II
ALASKA HEART & VASCULAR INSTITUTE
Anchorage, AK
03.2023 - 07.2023
- Stay current with coding and billing guidelines for all and each payer, including but not limited to CMS, Epic-care, Noridian Medicare, VA, TriWest, Tricare, Aetna, Primera, Cigna and other third-party payers
- EDI submission, with complete understanding of AHVI EDI processes
- Work the clearinghouse rejections in prompt manner
- Complete and thorough research of each denied and rejected claim in prompt manner
- Complete and thorough research of each aging claim in an account, to prevent any repeated trivial work
- Timely working of denied and/or rejected claims
- Diligent follow up of claims for complete resolution.
- Verified insurance coverage and identified third-party payers for billing purposes.
Team Leader
WNS NORTH AMERICA
Columbia, SC
08.2022 - 01.2023
- Assist in the formulation of targets for individuals and teams
- Hire and onboard new employees
- Answer questions from staff and provide guidance and feedback
- Anticipate escalation and take over calls when needed
- Devise ways to optimize procedures and keep staff motivated
- Measure performance with key metrics such as call abandonment, calls waiting etc
- Ensure adherence to policies for attendance, established procedures etc.
Lead Investigation Specialist
MAXIMUS
Columbia, SC
10.2019 - 08.2022
- Answer incoming calls from citizens related to COVID-19, including the general public
- Make outgoing calls to those identified to have had contact with an individual who tested positive for COVID-19 in accordance with all performance standards, policy and procedures, and protocols
- Transfer/refer citizens to appropriate entities according to the established guidelines
- Perform co-browse interactions with consumers seeking assistance with the application process
- Facilitate the fulfillment of caller requests for materials via mail, email, or download
- Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to Alternate sources when appropriate.
Insurance Specialist
DOCTORS CARE
Columbia, PA
09.2018 - 10.2019
- Achieve all established daily, weekly and monthly assigned production goals
- Review and accurately document the status of claims to include denials and patient responsibility using client systems, remittance advices, payer websites, IVR and other claim technology
- Review the account information (internal and/or client's systems) to properly status accounts, accurately complete applicable user-defined windows, and gather all pertinent information to expedite the next work activity by the Resolution Specialist
- Verify eligibility as needed and take appropriate action for next steps.
Physician Billing Rep, Account Manager
PALMETTO HEALTH RICHLAND
Columbia, SC
08.2016 - 09.2019
- Prepare appropriate primary or secondary billing for third party claims
- File third party claims and patient statements
- Post all patient, third party payment, correspondence and adjustments to accounts
- Comment on patient account all deductibles, co-pays and denials information
- Work unidentified payments and complete appropriate paperwork for transfer of payments to other areas of the Alliance.
Financial Counselor Coordinator
THE GEORGE WASHINGTON UNIVERSITY HOSPITAL
Washington, DC
08.2017 - 09.2018
- Confirms patient insurance eligibility and/or benefits
- Patient payment posting, Generate Patient Statements, & Answer Phone calls inquiring about their patient statements
- Audit charts for correct income verification process
- Discuss and educate family members on various services offered by the Center and methods of payment for those services including but not limited to Medicare, Medicaid, Insurance and Private Pay.
Provider Services Supervisor
BLUECROSS BLUESHIELD OF SOUTH CAROLINA
Columbia, SC
10.2014 - 08.2016
- Inquiries are typically non-routine and require deviation from standard screens, scripts and procedures
- Performs research as needed to resolve inquiries
Medical Claim Analyst
PRICE WATER HOUSE COOPER
Columbia, SC
08.2012 - 09.2014
- Remediates and resolves accounts receivable balance for governmental and non-government healthcare provider clients
- Reviews detailed patient accounting information for payment resolution by utilizing VBO work-driver (ResQ) on a daily basis and document all activity appropriately
- Accurately utilizes external client systems to access patient account information on a daily basis and document all activity appropriately
- Assesses and interprets EOB/Remit information within client imaging systems for account documentation/correspondence/follow-up.
Education
High School Diploma -
EAU CLAIRE HIGH SCHOOL
05.2007
Skills
- Guest Relations
- Data Entry
- Customer Service
- Detail Oriented
- Guest Orientation
- Documentation and Reporting
- HIPAA Compliance
- Insurance Verification
- Correspondence Preparation
- Administrative Support
- Claims processing
- Benefits administration
- Regulations
- Disability evaluation
Websites, Portfolios, Profiles
www.linkedin.com/in/arrenalwilkins
Timeline
Veterans Service Representative
Dorn VA Medical Center (The Bowen Group)
07.2025 - Current
Guest Service Representative
Residence Inn Marriott Hotel
09.2023 - Current
Billing Specialist II
ALASKA HEART & VASCULAR INSTITUTE
03.2023 - 07.2023
Team Leader
WNS NORTH AMERICA
08.2022 - 01.2023
Lead Investigation Specialist
MAXIMUS
10.2019 - 08.2022
Insurance Specialist
DOCTORS CARE
09.2018 - 10.2019
Financial Counselor Coordinator
THE GEORGE WASHINGTON UNIVERSITY HOSPITAL
08.2017 - 09.2018
Physician Billing Rep, Account Manager
PALMETTO HEALTH RICHLAND
08.2016 - 09.2019
Provider Services Supervisor
BLUECROSS BLUESHIELD OF SOUTH CAROLINA
10.2014 - 08.2016
Medical Claim Analyst
PRICE WATER HOUSE COOPER
08.2012 - 09.2014
High School Diploma -
EAU CLAIRE HIGH SCHOOL