Summary
Overview
Work History
Education
Skills
References
INTERNSHIP
Timeline
Generic

Arriana Austin

Spring,Texas

Summary

Motivated hospitality professional with experience as a Beverage and Hospitality Associate at a premier golf course, excelling in guest service within a fast-paced environment. Proven leadership as an Operations Team Lead, enhancing team performance and customer satisfaction. Strong time management skills demonstrated by balancing full-time work and college education. Ready to leverage interpersonal skills and customer service expertise in the medical sales industry.

Overview

4
4
years of professional experience

Work History

Beverage & Hospitality Service Representative

Foresight Golf
Spring, Texas
08.2024 - Current
  • - Provide exceptional customer service to golfers by delivering beverages and snacks throughout the course, ensuring a positive, and enjoyable experience.
  • - Develop strong relationships with regular customers, enhancing customer loyalty and satisfaction.
  • - Maximize sales opportunities by working efficiently, capitalizing on high-traffic times, and anticipating customer needs to drive increased purchases.

Operations Team Lead

Academy Sports & Outdoors
The Woodlands, Texas
03.2021 - 07.2024
  • Motivated a team of sales associates, fostering a productive environment to meet sales and metric targets.
  • Monitored sales performance and analyzed metrics, implementing targeted strategies for revenue growth.
  • Managed daily operations, focusing on inventory control and visual displays to enhance customer experience.
  • Provided outstanding customer service, addressing inquiries to maintain high satisfaction levels.

Education

B.S. - Health Science

Sam Houston State University
Huntsville, TX
05.2025

Skills

  • Team Leadership & Development
  • Relationship Building
  • Metric Performance
  • Communication
  • Interpersonal Skills
  • Customer service

References

  • Abel, Alcala, Store Director at Academy Sports & Outdoors, 832-302-8762, Academy Sports & Outdoors
  • Heather, Kenedy, Executive Director at Woodhaven Village, 281-468-0890, Woodhaven Village
  • Lyndsey, Ritter, Operations Manager at Academy Sports & Outdoors, 903-467-6355, Academy Sports & Outdoors

INTERNSHIP

  • Woodhaven Village - Executive Directors Intern
  • January 2025 - April 2025
  • -Shadow the Executive Director to learn about the daily operations and management of the senior living facility.
  • -Observe and take part in staff meetings and development sessions, learning about leadership strategies and best practices in leading a senior living facility
  • -Work with and observe staff across departments to learn best practices in resident care and safety protocols

Timeline

Beverage & Hospitality Service Representative

Foresight Golf
08.2024 - Current

Operations Team Lead

Academy Sports & Outdoors
03.2021 - 07.2024

B.S. - Health Science

Sam Houston State University

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