ZOE RILEY
Compound Record Bar
New York,New York
11
years of professional experience
Hospitality and Food & Beverage leader with experience overseeing hotel and private members' club operations, bar programs, corporate events, and elevated guest experiences. Currently leading Food & Beverage operations at Branch Members Club at Park Terrace Hotel. Strengths include team leadership, staff development, beverage program development, inventory and purchasing, scheduling, budgeting, and guest relations. Combines hands-on hospitality experience with a strong business and financial background to support service excellence and operational performance.
Work History
Food & Beverage Manager
4 Years 10 Months- Oversaw daily bar and Food & Beverage operations, ensuring efficient service and high-quality guest experiences.
- Led planning and execution of private events, corporate meetings, and member activations, enhancing guest engagement and satisfaction.
- Develop cocktail recipes and beverage offerings aligned with the club's service style and seasonal programming.
- Built staff schedules aligning business needs, event requirements, and team availability, optimizing resource allocation.
- Recruit, onboard, train, and supervise team members while fostering a collaborative, service-focused work environment.
- Build staff schedules that balance business needs, event requirements, and team availability.
- Monitor spending and supplies to support budget awareness and efficient use of resources.
- Resolve guest concerns professionally and promptly, protecting the guest experience and service standards.
Bar Consultant
2 Years 10 Months- Built bar program and established venue's music-and-cocktails identity.
- Developed cocktails and mocktails, contributing to beverage menu, recipe standards, and pricing strategy.
- Planned and led events, supporting event execution and the overall guest experience.
- Facilitated staff training, tastings, and inventory practices to enhance beverage cost controls.
Lead Bartender
2 Years- Coordinated bar scheduling and shift assignments to ensure optimal coverage and efficient service.
- Developed unique cocktails and specialty beverages to enhance the hotel bar program's offerings.
- Provided exceptional guest service in a fast-paced hotel setting while upholding service standards and responsible alcohol practices.
Cocktail Waitress
1 Year- Provided attentive cocktail and beverage service in a fast-paced restaurant environment.
- Recommended menu items and beverages, ensuring a welcoming, guest-focused experience.
- Coordinated with bar and kitchen to ensure timely, accurate service while adhering to alcohol-service and food-safety standards.
Front-of-House Team Member
3 Years- Collaborated in front-of-house roles, facilitating hosting, serving, expediting, and guest relations to enhance overall dining-room experience.
- Greeted guests promptly, managed seating flow, and maintained welcoming front-of-house atmosphere.
- Coordinated reservations, waitlists, and table turns to support smooth service during peak periods.
- Trained new team members on service standards, POS procedures, and guest interaction expectations.
Education
Bachelor's Degree - Business Management
Associate Degree - Liberal Arts
Skills
Food & Beverage Operations
Hotel & Members' Club Service
Team Leadership & Staff Development
Bar and Beverage Program Management
Event & Corporate Meeting Execution
Inventory
Purchasing & Cost Control
Scheduling & Labor Coordination
Budget Oversight
Guest Relations & Service Recovery
Cocktail Menu Development
Vendor Coordination
Operational Organization
Problem-solving
Attention to detail
Team leadership & development
Client relationships
Timeline
Bar Consultant
Compound Record Bar
01.2024 - CurrentRead More
Food & Beverage Manager
Branch at Park Terrace Hotel
01.2022 - CurrentRead More
Lead Bartender
Mondrian Hotel
01.2020 - 01.2022Read More
Cocktail Waitress
The Ainsworth
01.2019 - 01.2020Read More
Front-of-House Team Member
Ruvo Restaurant
01.2016 - 01.2019Read More
Suffolk County Community College
Associate Degree from Liberal Arts
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Brooklyn College
Bachelor's Degree from Business Management
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