Arriana Nuñez
Leander
Summary
Customer Service professional with 5 years of experience in enhancing guest experiences and ensuring service excellence. Proven ability to engage effectively with guests, utilizing strong emotional intelligence and social perceptiveness to boost satisfaction. Skilled in analytical thinking and problem-solving, contributing to team success and improved service quality. Recognized for effectively managing escalated customer issues and thriving in fast-paced environments.
Overview
5
5
years of professional experience
Work History
WAITRESS
Cajun Crab & Shrimp
Killeen
11.2023 - 09.2024
- Provide attentive service to customers, ensuring satisfaction and timely delivery of orders.
- Deliver exceptional customer service, efficiently manage orders, and create a welcoming atmosphere for diners, contributing to positive guest experiences.
- Meticulously track and fulfill customer requests, maintain accurate order records, and ensure precise food preparation specifications are communicated to kitchen staff.
GUEST ATTENDANT
Woodspring Suites Hotel
Killeen
06.2023 - 11.2023
- Inspect rooms to ensure department standards are met, resulting in high guest satisfaction.
- Handle check-in/check-out processes efficiently, reducing wait times for guests.
- Address guest complaints promptly to improve retention and overall experience.
COMBAT ENGINEER (12B)
US Army
Fort Bliss
09.2021 - 05.2023
- Conducted mine-sweeping operations, ensuring safe passage for troops and equipment.
- Operated heavy machinery to construct essential infrastructure, enhancing mission readiness.
- Neutralized enemy mines and traps, significantly reducing operational hazards.
- Trained in advanced weaponry and explosives, maintaining high proficiency levels.
CASHIER TEAM LEAD
Arby's
Tacoma
01.2021 - 09.2021
- Trained staff on cash handling, improving transaction accuracy.
- Managed inventory to meet demand, reducing stock shortages.
- Scheduled employees to optimize coverage, maintaining service standards.
CASHIER
El Pollo Loco
Bellflower
10.2019 - 06.2020
- Greeted customers, promptly addressing needs and fostering relationships to drive repeat business.
- Handled cash, check, and credit transactions with high accuracy, ensuring smooth operations.
- Adapted to flexible schedules and extra shifts to meet dynamic business demands.
Education
HIGH SCHOOL DIPLOMA -
Henry Foss
Tacoma, WA06.2021
MILITARY SCHOOL -
Sunburst Youth Academy
Los Alamos, CA11.2020
Skills
- Guest interaction and safety
- Social perceptiveness
- Scheduling and inventory control
- Attention to detail
- Emotional intelligence
- Problem solving
- Team collaboration
- Flexible scheduling
- Adaptability to change
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Received a job promotion within 3 months of hire due to outstanding service and enthusiastic personality.
- Trained 6 new hires on sales and service techniques.
Languages
English, Native
Spanish, Native
Timeline
WAITRESS
Cajun Crab & Shrimp
11.2023 - 09.2024
GUEST ATTENDANT
Woodspring Suites Hotel
06.2023 - 11.2023
COMBAT ENGINEER (12B)
US Army
09.2021 - 05.2023
CASHIER TEAM LEAD
Arby's
01.2021 - 09.2021
CASHIER
El Pollo Loco
10.2019 - 06.2020
HIGH SCHOOL DIPLOMA -
Henry Foss
MILITARY SCHOOL -
Sunburst Youth Academy