Lauren Cerutti
Gardner,IL
Summary
Reliable employee seeking Flight Attendant position. Offering excellent communication and good judgment. Motivated with engaging personality and flexible approach. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
6
6
years of professional experience
Work History
Waitress
Burgers And Beer
South Wilmington, IL
07.2020 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Checked identification for minimum age for sale of alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
FC Associate
Amazon
Channahon, IL
07.2021 - Current
- Unloaded deliveries into warehouse and arranged contents in designated storage areas.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Selected packing materials based on size, quantity and fragility of package contents.
- Transported packed items onto delivery vehicles, updating tracking database once loaded.
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Unloaded incoming trucks and properly staged inventory for processing.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Operated frequency scanners to track shipment progression and input data into shipping system.
- Picked and packed order items.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Followed orders precisely for correct items, sizes and quantities.
- Manually transported warehouse materials weighing up to 50 pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Line Operator
Chicago Aerosol
Coal City, IL
07.2020 - 08.2021
- Inspected finished products for quality and adherence to customer specifications.
- Followed job order for product specifications, dimensions, tolerances and sequence of operations.
- Followed best manufacturing practices for operation of production equipment.
- Reduced accidents and injuries by observing safety policies and procedures.
- Minimized downtime by troubleshooting stoppages and breakdowns and calling for maintenance assistance.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Used basic mathematical abilities to calculate materials, hourly rates and other relevant details.
- Prepared reports and technical documentation of day-to-day production processes.
Hostess
Burgers And Beer
South Wilmington, IL
06.2018 - 07.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Education
High school diploma -
Gardner South Wilmington High School
Gardner, IL05.2020
Skills
- Guest Satisfaction
- Public Interaction
- Customer Needs Assessments
- Beverage Service
- Situational Awareness
- Cool Under Pressure
- Team Player
- Conflict and Complaint Resolution
- Customer Service and Rapport
- Warm and Friendly
- Guest Experience Management
References
Betsy Elberts years known 8
Southwest Airlines Flight Attendant
380 N Kankakee St
Coal City, IL 60416
815-641-8550
Jackie Lamb years known 20
Inventory Supervisor Chicago Aerosol
640 N 6th
Carbon, Hill IL 60416
815-374-0019
Traci Patterson years known 20
Hairstylist
724 S Peck
Gardner, IL 60424
815-405-8874
Accomplishments
- Recognized as Employee of the Month for handling intense situations with poise and compassion.
- Attended various trainings and workshops and was rewarded with a job promotion as a result.
Timeline
FC Associate
Amazon
07.2021 - Current
Waitress
Burgers And Beer
07.2020 - Current
Line Operator
Chicago Aerosol
07.2020 - 08.2021
Hostess
Burgers And Beer
06.2018 - 07.2020
High school diploma -
Gardner South Wilmington High School
Similar Profiles
Enrique OviedoEnrique Oviedo
Dishwasher at Burgers and BeerDishwasher at Burgers and Beer
Kiana BeloatKiana Beloat
Hostess at BlackTap Craft Burgers And BeerHostess at BlackTap Craft Burgers And Beer
Kelsey SchaferKelsey Schafer
Server Trainer at Jake's Burgers And BeerServer Trainer at Jake's Burgers And Beer