Arriana Rodriguez
Española,NM
Summary
Overall, I have gained essential insights into time management, teamwork, customer service, and adaptability, which are vital for both personal growth and professional advancement, with applications extending to various life and career opportunities.
As a universal banker, I have acquired a broad range of skills and knowledge across multiple banking functions, including account management, customer service, lending, and financial transactions. Essential concepts learned encompass banking products and services, financial regulations, risk management, and compliance standards. Additionally, I have honed my communication and problem-solving abilities to effectively support customers in meeting their financial needs. My expertise extends to cross-selling products, fostering customer relationships, and delivering tailored financial advice. Ultimately, my experience as a universal banker provides me with a thorough understanding of the banking sector and the capability to offer comprehensive financial solutions to clients. As a crew member and store associate in a dynamic environment, I have recognized the significance of adaptability, efficiency, teamwork, and customer service. I have developed strong time management skills, enabling me to handle multiple tasks concurrently while maintaining smooth operations. The fast-paced nature of the workplace has sharpened my ability to think quickly and make prompt decisions. Collaborating with colleagues has enhanced my communication skills and fostered a supportive atmosphere aimed at achieving shared objectives, highlighting the critical role of teamwork in organizational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Universal Banker
Sunflower Bank
Los Alamos, NM
07.2021 - Current
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Developed financial plans for customers based on their individual needs.
- Advised customers on various banking products and services such as loans, investments, and credit cards.
- Analyzed customer's financial information to determine the best banking products for them.
- Monitored changes in regulations affecting banks and updated policies accordingly.
- Verified customer identity using government-issued identification documents.
- Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Assisted customers in opening new accounts and completing required paperwork.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Processed wire transfers for customers both domestically and internationally.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Maintained confidentiality of all customer records and information according to company policies.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Maintained accurate records of financial transactions and prepared monthly reconciliations.
- Assisted in the preparation of audit reports for management review.
- Performed data entry and document scanning to assist with audits.
- Developed and implemented internal controls to ensure compliance with accounting standards.
- Inspected overall audit reports.
- Created and verified account reports to determine data accuracy for account reconciliations.
Store Associate
Big 5 Sporting Goods
Espanola , NM
12.2020 - 06.2021
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Organized store displays to ensure maximum visibility of products.
- Ensured the cleanliness and tidiness of the store.
- Operated scanning equipment for price checks and stock replenishment.
- Assisted with loading and unloading deliveries from vendors.
- Processed returns and exchanges according to company policy.
- Performed daily opening and closing procedures for store operation.
- Answered incoming calls regarding product inquiries or orders.
- Demonstrated excellent customer service skills at all times.
- Verified accuracy of promotional signs within store environment.
- Adhered to safety regulations when handling hazardous materials.
- Utilized computer systems for order entry, tracking, invoicing and other related tasks.
- Coordinated shipments between stores and vendors as needed.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Wrapped and bagged purchases to help customers load merchandise into vehicles.
- Addressed customer questions and concerns regarding products and services.
- Conducted price checks and updated pricing information as needed.
Crew Member
Wendy's
Espanola, NM
11.2018 - 11.2020
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Adhered to health department regulations regarding food handling procedures.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Checked expiration dates on all products before serving them to customers.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Served food quickly for positive guest experiences.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Took orders from patrons and input selections into store computer system.
- Packed fast food products in approved containers, cups, and bags.
- Scrubbed and polished counters to remove debris and food.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Education
High School Diploma -
Espanola Valley High
Española, NM05-2021
Skills
- Office correspondence
- Letter writing
- Mail distribution
- Fraud prevention
- Recordkeeping skills
- Documentation skills
- Fraud reviews
- Customer Service
- Problem-solving abilities
- Teller background
- Persuasive communication style
- Task Prioritization
- Organizational Skills
- Good Telephone Etiquette
- Data Management
Certification
- Notary Public
Languages
Spanish
Native/ Bilingual
Timeline
Universal Banker
Sunflower Bank
07.2021 - Current
Store Associate
Big 5 Sporting Goods
12.2020 - 06.2021
Crew Member
Wendy's
11.2018 - 11.2020
- Notary Public
High School Diploma -
Espanola Valley High
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