Arric Graham
Sacramento,CA
Summary
Professional and well-rounded with excellent clerical and team support skills. Successful at satisfying customer needs while tackling daily office priorities. Smooth when handling administrative tasks by coordinating mail, records and travel arrangements.
Overview
8
8
years of professional experience
Work History
Photographer
Grad Images
Sacramento, CA
06.2019 - Current
- Implemented unique methods and methodologies, which helped reduce and resolve issues.
- Photographed special events, parties and portraits.
- Set up precise photographic measurements and control equipment.
- Maintained various studio equipment.
- Collaborated successfully with various personalities and work styles.
- Improvised photographic methods and techniques.
Package Handler
FedEx Ground
Sacramento, California
08.2022 - 02.2023
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Stacked boxes onto pallets in an efficient manner.
- Checked all outgoing shipments to ensure accuracy of contents.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Provided assistance to customers with special shipping needs such as oversized items or fragile cargo.
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
Valet/Bellman/Van Driver
Holiday Inn
Sacramento, CA
11.2017 - 03.2019
- Responsible for parking and securing guest vehicles.
- Documented and maintained daily logs, expense reports, trip reports and inspection reports.
- Maintained safe driving habits to protect property and general public on roadways.
- Kept shuttle and reception areas clean and organized.
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Drove customer escalations to resolution by engaging directly with clients.
- Collaborated with managers to discuss possible customer service improvements.
- Developed customer service procedures, policies and standards for customer service department.
- Communicated courteously with customers by telephone, email and face to face.
Crew Member/Delivery Driver
Round Table Pizza
Sacramento, CA
10.2016 - 12.2017
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Interacted with customers over the phone, taking orders and dealing with complaints.
- Entered online orders into the computer system.
- Interacted with customers in a pleasant professional manner while out on deliveries.
- Exercised time management skills with delivery orders.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Answered questions and informed customers of current sales and promotions.
- Handled client inquiries with exceptional professionalism and enthusiasm.
Education
Bachelor of Science - Business Administration - General Management
California State University, Sacramento
Sacramento, CA06-2025
Associate of Science - Business Administration
Sacramento City College
Sacramento06-2023
High School Diploma -
C.K McClatchy High School
Sacramento, CA06.2013
Skills
- Analysis skills
- Work ethic
- Customer conflict resolution
- Troubleshooting
- Team management
- Project planning
- Outstanding communication skills
- Clerical
- Costumer Service
References
Donita Landucci - Supervisor - (916) 335-4996
Roman Master - Supervisor - (209) 423-1500
Timeline
Package Handler
FedEx Ground
08.2022 - 02.2023
Photographer
Grad Images
06.2019 - Current
Valet/Bellman/Van Driver
Holiday Inn
11.2017 - 03.2019
Crew Member/Delivery Driver
Round Table Pizza
10.2016 - 12.2017
Associate of Science - Business Administration
Sacramento City College
High School Diploma -
C.K McClatchy High School
Bachelor of Science - Business Administration - General Management
California State University, Sacramento