Arrica Scott
Baton Rouge,LA
Summary
Objectives To obtain a management position that presents an opportunity for development while utilizing my leadership, communication, and organizational skills. Service-oriented for 20 years. Im focused on delivering exceptional customer experiences and building relationships to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Im also accomplished in hiring, onboarding, developing and motivating employees. Versatile recruitment, policy development, outstanding multitasking and experience retaining employee relations.
Overview
25
25
years of professional experience
Work History
Lead Visual Merchandiser
Winston Retail
Baton Rouge, Louisiana
07.2023 - Current
- Manage and execute visual merchandising displays
- Develop and implement visual merchandising strategies to drive sales and enhance customer experience in women’s, men’s, home, baby, boy’s and girls
- Execute seasonal product launches and promotional displays to showcase new collections
- Work closely with store management to analyze sales data and adjust merchandising accordingly
- Participate in store openings and renovations to ensure brand standards are met
- Build relationships with Walmart management team and communicate closely to make sure all planograms are set according to store standards
- Execute installation and maintenance of mannequins and vignettes
- Install visual content for marketing materials such as graphics and signage
Merchandising Manager/Pricing Lead
Macy’s
Baton Rouge, La
11.2014 - Current
- Merchandising the presentation of new and old products through season change and clearance sets
- Motivate, train, educate and develop team to ensure department goals of customer service and productivity, efficiency are being met properly
- Supervise workload throughout the store
- Ensure all procedures, policies and standards are understood and followed by associates
- Organize fulfillment workload, process and pick fulfillment orders
- Manage and delegate floor moves and movement of fixtures throughout store
- Increased sales through merchandising plans and stocking of desirable inventory.
- Oversee replenishment of all stock
- Developed pricing promotions and markdowns to meet sales and margin targets.
- Coordinated staff schedules and other labor activities to foster seamless delivery of service.
- Collaborated with cross-functional teams to execute initiatives, driving brand alignment.
Visual Merchandiser/Assistant Manager
Forever 21
Baton Rouge, La
10.2013 - 11.2014
- Facilitated seasonal presentation workshops, meetings and conference calls with store managers.
- Built effective partner store relationships to improve customer satisfaction.
- Monitored weekly, monthly and quarterly achievement goals.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Created training opportunities to address visual merchandising skills gaps in district.
- Established and maintained proper high-traffic displays, resulting in increased sales.
- Changed or rotated window displays, interior display areas or signage to reflect changes in inventory or promotion.
- Payroll and scheduling control
- Driving profitable sales
- Executing Corporate directives
- Captain the logistics process
- Hiring, Training, Developing, Coaching
Sales Manager/Fitness Coach
Bally’s Total Fitness Gym
Baton Rouge, La
05.2012 - 04.2014
- Evaluates, educate, and encourage clients to enhance their physical fitness
- Engage and Provide all members with excellent service
- Reduced process gaps by recruiting, hiring, supervising and coaching employees on strategies and protocols, optimizing performance, growth and profitability.
- Assist all employees with onboarding and training
- Strong communication skills
- Gives explanation and implements safety rules and regulations governing sports, recreational activities, and the use of exercise equipment
- Organizing and delivering an appropriate range of fitness programs
- Generate 50% of the fitness club sales
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Schedules appointments and provides tours, answers questions, and overcomes objections
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Achieved company growth and brand development through market expansion and sales.
Store Manager
MAXRAVE Clothing
Baton Rouge, La
03.1999 - 01.2011
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Maintained inventory shrinkage goal of under 1%
- Provided daily guidance and oversight of over 40 employees actively working to promote and recognize performance
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained and mentored associates to teach daily tasks and procedures.
- Recruited new employees and built relationships, driving visibility.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Administered compensation, benefits and performance management systems, corrective action items as needed
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Education
Associate of Science - Human Resources Management
Cornell University
Ithaca, NY09.2022
A & M - Business Administration/Management
Southern University
01.2002
Skills
- Leadership, Training and Development, Interpersonal, Time Management, Organizational, Conceptual, Coaching and Mentoring
- Team Building, Ambitious, Great Communication, and Decision Making Skills
- MS Word, MS Excel, Windows XP, Calculator, Cash Register, MS office ,ERP Software
- Personnel Information Systems
- Employee Engagement
- Customer Service Management
- Policy/Program Development
- Hiring and Onboarding
- Staff Scheduling
- Policy Development and Enforcement
- Human Resources Oversight
- Compensation and Benefits Administration
- Negotiation Tactics
- Recruiting and Interviewing
- Employee Relations
- Payroll Administration
- Operations Oversight
- Project management skills
- Merchandising plan development
Timeline
Lead Visual Merchandiser
Winston Retail
07.2023 - Current
Merchandising Manager/Pricing Lead
Macy’s
11.2014 - Current
Visual Merchandiser/Assistant Manager
Forever 21
10.2013 - 11.2014
Sales Manager/Fitness Coach
Bally’s Total Fitness Gym
05.2012 - 04.2014
Store Manager
MAXRAVE Clothing
03.1999 - 01.2011
Associate of Science - Human Resources Management
Cornell University
A & M - Business Administration/Management
Southern University