Arrione Claytor
Cleveland,OH
Summary
Detail-oriented Legal and Administrative Support Professional with experience supporting court, clinical, and compliance-driven offices. Skilled in client intake, telephone management, proofreading, document organization, scheduling, docketing, and task tracking. Known for maintaining highly organized paper and digital files, meeting deadlines, and providing polished administrative support. Seeking a part-time Legal Secretary role with an employment law firm.
Overview
10
10
years of professional experience
Work History
25Q - Multichannel Transmissions Operator Maintainer
Army National Guard OH
12.2017 - 12.2025
- Maintained and operated military-grade communication systems including radios, antennas, and satellite equipment
- Provided technical and operational support to commanding officers in training and pre-deployment environments
- Performed preventative maintenance checks and services on vehicles and equipment
- Demonstrated leadership, adaptability, and professionalism in high-pressure, rapidly changing environments
- Supported coordination between military and civilian personnel while maintaining confidentiality and protocol
Clinical Administrative Assistant
University Hospitals of Cleveland
06.2021 - 07.2022
- Managed high-volume inbound and outbound calls, including inpatient communications, routing calls to appropriate departments within a two-minute service standard
- Coordinated patient admissions and discharges, including preparation and processing of required documentation and scheduling transportation to alternate facilities
- Scheduled and managed patient transportation across hospital wings to support efficient clinical operations
- Maintained up to 30 active patient records simultaneously, ensuring accuracy, confidentiality, and compliance with HIPAA standards using advanced healthcare software systems.
- Updated digital systems to reflect real-time floor capacity, staffing needs, and patient movement
- Served as first point of contact for family members and visitors, managing sign-in/sign-out procedures with professionalism and discretion
- Streamlined administrative processes, improving workflow and reducing patient wait times.
Roadside Support Specialist
Tesla
08.2021 - 02.2022
- Aiding over 500 customers through inbound calls and chats in their emergency roadside event, to help fuel the mission of accelerating the world's transition to sustainable energy.
- Facilitated an elevated customer experience by ensuring customer needs were always met and providing reassurance in a strenuous situation.
- Preformed minor troubleshooting to help customers quickly resolve issue and get their vehicle back to a mobile status.
- Educated customers on vital features within the touchscreen, mobile app, as well as Tesla website.
- Continuously worked to maintain key performance indicators (KPI) and meeting team as well as department goals.
- Consistently stayed up to date on newest technologies and company updates in order to ensure best service to all customers.
Voice Your Vote - Summer Campaign
New Voices for Reproductive Justice
07.2018 - 08.2018
- Preformed Data collection of over 400 citizens on local issues that impact the greater good of the Community.
- Aided in registering over 200 citizens to vote.
- Evaluated ongoing social issues and ways to embark on change to empower those affected.
Seasonal Sales Associate
Nordstrom
06.2018 - 08.2018
- Collaborated with 15 team members to conduct a 90% customer satisfaction rate.
- Conducted precise POS system transactions including credit, cash, returns, and refunds to ensure accurate cash flow.
- Promoted company promotional sales and loyalty programs to increase customer sales.
- Provided personalized recommendations to over 20 customers a day which led to an increase in sales revenue in order to meet sales goals.
- Maintained a clean, and organized workspace, and curated displays catered to create a marketable advantage.
- Enthusiastically, guided customers through the process of finding a style best suited to them.
Retention Specialist
S&P Data Digital
06.2017 - 01.2018
- Manage Customer accounts and process billing information for over 20 accounts per workday.
- Facilitate customer relations by answering inbound calls and fulfilling customer requests.
- Advertise Company promotional incentives to boost customer experience.
Legal Intern
Cuyahoga County Common Pleas Court
04.2017 - 05.2017
- Observed and annotated legal proceedings and judicial workflow
- Assisted with review and organization of legal documents and case materials
- Developed familiarity with courtroom procedures, deadlines, and legal documentation
Legal Intern
Cuyahoga County Prosecutor's Office, Michael C. O'Malley
06.2016 - 08.2016
- Aided in maintaining daily functions for legal team by organizing and filing court documents in chronological order..
- Assisted attorneys in legal research and case preparation to support court proceedings.
- Attended court hearings, summarizing key points for attorneys' review and strategy development.
Education
Bachelor of Arts - English Pre-Law
Ohio University
Athens, OH06-2028
Skills
- Client intake & telephone management
- Paper & Digital File Organization
- Scheduling, Docketing & Task Tracking
- Microsoft Office systems
- Proofreading & written accuracy
- Confidential records management
- Professional commucommunication
- Teamwork and collaboration
Timeline
Roadside Support Specialist
Tesla
08.2021 - 02.2022
Clinical Administrative Assistant
University Hospitals of Cleveland
06.2021 - 07.2022
Voice Your Vote - Summer Campaign
New Voices for Reproductive Justice
07.2018 - 08.2018
Seasonal Sales Associate
Nordstrom
06.2018 - 08.2018
25Q - Multichannel Transmissions Operator Maintainer
Army National Guard OH
12.2017 - 12.2025
Retention Specialist
S&P Data Digital
06.2017 - 01.2018
Legal Intern
Cuyahoga County Common Pleas Court
04.2017 - 05.2017
Legal Intern
Cuyahoga County Prosecutor's Office, Michael C. O'Malley
06.2016 - 08.2016
Bachelor of Arts - English Pre-Law
Ohio University