ARRIYONNA MILES
INDIANAPOLIS,IN
Summary
Dedicated professional with experience in client relations and problem-solving within caregiving and account management. Skilled in training staff and implementing effective care strategies. Aiming to leverage expertise to enhance service quality and client satisfaction.
Overview
10
10
years of professional experience
Work History
Caregiver, Special Needs
TLC HOUSE
Indianapolis, IN
07.2024 - Current
- Provided personalized care and support for individuals with special needs, enhancing daily living skills.
- Developed and implemented individualized care plans in collaboration with families and health professionals.
- Monitored client progress and adjusted care strategies to meet evolving needs effectively.
- Trained new staff on best practices for caregiving and safety protocols within a team environment.
Account Manager
PAYCHEX
Indianapolis, IN
12.2020 - 06.2024
- Managed client accounts, ensuring alignment with business objectives and service delivery standards.
- Developed strategic relationships with clients, enhancing customer satisfaction and retention rates.
- Facilitated training sessions for new team members on account management best practices.
- Analyzed client feedback to identify opportunities for process improvements and service enhancements.
Call Center Representative
INTERACTIONS
Indianapolis, IN
03.2016 - 11.2020
- Resolved customer inquiries efficiently using call management systems.
- Provided accurate information regarding products and services to enhance customer satisfaction.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Met customer call guidelines for service levels, handle time and productivity.
- Identified upselling opportunities to increase revenue generation.
Education
High School Diploma -
LAWRENCE CENTRAL HIGH SCHOOL
INDIANAPOLIS, INSkills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Multitasking and organization
- Team collaboration
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
Timeline
Caregiver, Special Needs
TLC HOUSE
07.2024 - Current
Account Manager
PAYCHEX
12.2020 - 06.2024
Call Center Representative
INTERACTIONS
03.2016 - 11.2020
High School Diploma -
LAWRENCE CENTRAL HIGH SCHOOL