Jenny L. Petersen
Kenosha,WI
Summary
To continue to grow within a positive environment, while utilizing my professional talents.
Experienced with personalized care for Elderly and individuals with special needs, ensuring their comfort and safety. Utilizes strong communication and problem-solving skills to address daily challenges and provide emotional support. Track record of fostering nurturing environment, enhancing quality of life for those in care.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Caregiver, Special Needs
Self-employeed
Kenosha, WI
04.2012 - Current
- Provided compassionate care and support for individuals with special needs.
- Developed individualized care plans to enhance client wellbeing and independence.
- Assisted clients with daily living activities, promoting dignity and self-sufficiency.
- Implemented effective communication strategies to engage non-verbal clients.
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Ensured timely administration of medications and treatments as prescribed by medical professionals.
- Developed strong crisis management skills, working proactively to diffuse challenging situations and maintain a calm, supportive environment for special needs individuals.
- Promoted a safe, nurturing environment by diligently monitoring clients'' health and wellbeing.
- Increased client''s independence with consistent skill-building exercises and positive reinforcement.
- Provided transportation to appointments, outings, or activities as needed, ensuring the safety of special needs individuals at all times.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Kept clients engaged in social networks and communities for personal health and growth.
- Improved emotional well-being by providing compassionate and empathetic support during difficult times.
- Encouraged community integration through organization of inclusive outings and activities.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
CNA Caregiver Elderly
Self-employeed
Kenosha, WI
02.2023 - 01.2026
- Provided compassionate care to clients, ensuring comfort and safety during daily activities.
- Assisted clients with personal hygiene, mobility, and meal preparation to enhance quality of life.
- Monitored vital signs and reported changes to inform healthcare decisions for optimal client health.
- Developed individualized care plans based on client needs and preferences to promote personalized support.
- Coordinated with healthcare professionals to ensure comprehensive care delivery and effective communication.
- Mentored junior caregivers in best practices for patient care and safety protocols to elevate service standards.
- Implemented process improvements that enhanced efficiency in caregiving operations while maintaining high-quality service delivery.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Delivered compassionate personal care, including assistance with daily living activities and mobility support.
- Monitored clients' health conditions, documenting changes and communicating effectively with healthcare providers.
- Developed strong relationships with clients, fostering trust and improving emotional support during caregiving.
- Trained new caregivers on best practices for personal care, safety protocols, and effective communication techniques.
- Streamlined daily routines to maximize efficiency in caregiving tasks while maintaining high-quality service standards.
- Advocated for clients' needs within healthcare systems, ensuring access to necessary resources and support services.
- Organized social activities that promoted engagement and improved mental health outcomes for clients in care.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Transported clients to and from medical appointments with safety and efficiency.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with daily living activities, running errands, and household chores.
CNA
Self-employeed
Kenosha, WI
04.2019 - 01.2023
- Provided compassionate care and support to individuals with diverse needs.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored patient vital signs, reporting changes to healthcare professionals.
- Developed personalized care plans, enhancing quality of life for clients.
- Trained and mentored new caregivers on best practices in patient care.
- Implemented infection control protocols to maintain a safe environment.
- Coordinated with family members to address client concerns and preferences.
- Provided compassionate personal care and assistance to clients with daily living activities.
- Monitored vital signs and reported changes in patient conditions to ensure prompt care adjustments.
- Assisted clients with mobility, promoting independence and safety during transfers and ambulation.
- Developed individualized care plans based on client needs, preferences, and medical requirements.
- Maintained accurate documentation of patient activities and progress for continuity of care.
- Trained new caregivers on best practices in personal care and client interaction techniques.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Transported patients between rooms and appointments or testing locations.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
Technology Team Leader
Sams Club
05.2011 - 11.2018
- Responsibilities include: Supervising all associates in Wireless, Photo and Electronics. Establishing and completing wireless contracts, Printing Photos, Merchandising electronics for sales, running register, driving forklift, helping in any area of the club that is needed, etc.
Shift Leader
Cousins Subs
04.2010 - 05.2011
- Responsibilities include: Opening, Closing, Bread making, Overseeing other employees, Cashier, Cleaning, Food Prep, Stocking, Etc.
Property Manager
Community Property Management Corp. at Villa Royale Apartments
01.2005 - 08.2007
- Responsibilities include: Managing a staff of four, showing apartment to prospective tenants, Leasing, Overseeing Maintenance, resolving tenant problems, Monthly management meetings, file audits, collecting and depositing rents, typing leases and riders, Semi-Annual apartment inspections for 124 Units, Walking vacants, scheduling contractors, on call 24hrs. as needed, hiring and training of new staff members as needed., etc.
Assistant Manager
Franciscan Ministries at Assisi Homes-Saxony Manor Apts.
10.2002 - 01.2005
- Responsibilities include: tenant recertification’s, showing apartment to prospective tenants, assist manager, maintenance, housekeeping as needed, inspections for 212 units, enter deposits into One Site program, overseeing that the property exceeds HUD and WHEDA standards, Resolve neighbor problems, meeting with prospective tenants at community functions, expos, etc., all One Site reports and processing, etc., exceeding requirements of the employee job description.
Resident Manager
Kasa Management, Ltd., Silver Lake, WI
Silver Lake, WI
09.2001 - 10.2002
- Responsibilities include: Maintenance request for 48 Units, weekly cleaning of five building hallways, changing hallway lights and timers, handling all lockouts and changing locks, removing debris from grounds, handling unauthorized parking complaints and coordinating meeting arrangements with contractors.
Property Manager
Kasa Management, Ltd., Silver Lake, WI
Silver Lake, WI
08.1998 - 07.2002
- Responsibilities include: Reviewing and screening applicants for two government subsidized apartment complexes, certification of tenants, calculating and collecting rents for 48 units, yearly management inspections and WHEDA inspections, move - ins and move - outs, preparation and delivery of all notices to tenants, handling complaints and disputes, scheduling contractor projects, maintaining tenant files, answering phones, purchasing supplies and rent deposits.
Education
High School Diploma -
Gateway Technical College
Kenosha, WI05-1994
CNA - Nursing
Gateway Technical College
Kenosha, WI03-2026
Skills
- Detail oriented, excellent written and oral communication skills Ability to handle multiple tasks and demonstrate excellent organizational skills Work very well with others and maintain a positive attitude at all times Certified Occupancy specialist (COS) license in 2002 Completed 4350 update in 2004 Type 30 words per minute and 10 key by touch, proficient in HUD manager, Microsoft word, Microsoft works, Excel, Internet Explorer, One Sit and Rent Roll
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Daily living assistance
- Multitasking and organization
- Personal hygiene assistance
- Basic housekeeping
- Emotional support
- Meal preparation
- Housekeeping tasks
- Relationship building
- Compassionate care
- Flexible schedule
- Verbal and written communication skills
- First aid and safety
- Patient companionship
- Dementia care
- Compassionate communication
- Medication and appointment reminders
- Supportive companionship
- Alzheimer's care
- Direct patient care
- Medication management
- Documentation
- HIPAA compliance
- Special needs care
- Client documentation
- Heavy lifting
- Medication administration
- Behavior redirection
- Patient management
- ADL assistance
- Client transportation
- Incident reporting
- End-of-life care
- Care plan management
- Hoyer lifting equipment
- Progress documentation
- Patient assessments
- Complex Problem-solving
- Care plan adherence
- Records management
- Transportation services
- PPE usage
- Medical records management
- Records maintenance
- Physical therapy support
- Indirect patient care
- Chronic illness management
- Compassion and empathy
- Active listening
- Incapacitation care
- Reliability and punctuality
- Adaptability and flexibility
- Verbal and written communication
- Safety awareness
- Social interaction
- Conflict resolution
- Patient advocacy
- Stress management
- Disability support
- Nutrition
- Empathetic listening
- Lifting and transferring
- Patient care and companionship
- At-home care instruction
- Medication coordination
- Daily living activities assistance
- Patient mobility assistance
- Compassionate client care
- Dining room support
- Fast learner
- Attentive to people
- Bedside care
Certification
- Licensed [Job Title] -CNA
Timeline
CNA Caregiver Elderly
Self-employeed
02.2023 - 01.2026
CNA
Self-employeed
04.2019 - 01.2023
Caregiver, Special Needs
Self-employeed
04.2012 - Current
Technology Team Leader
Sams Club
05.2011 - 11.2018
Shift Leader
Cousins Subs
04.2010 - 05.2011
Property Manager
Community Property Management Corp. at Villa Royale Apartments
01.2005 - 08.2007
Assistant Manager
Franciscan Ministries at Assisi Homes-Saxony Manor Apts.
10.2002 - 01.2005
Resident Manager
Kasa Management, Ltd., Silver Lake, WI
09.2001 - 10.2002
Property Manager
Kasa Management, Ltd., Silver Lake, WI
08.1998 - 07.2002
High School Diploma -
Gateway Technical College
CNA - Nursing
Gateway Technical College