Katrina Carter
Tucson,AZ
Summary
Property Manager focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions. Autonomous when minor issues on-site arise.
Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing 25 years of related experience combined with results-focused and quality-driven approach.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Property Manager
AVENUE5 RESIDENTIAL
Tucson, AZ
11.2022 - 10.2023
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Collected monthly assessments, rental fees, deposits and payments.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Exercised direct supervision over property staff.
Property Manager
MC Companies
Tucson, AZ
04.2019 - 10.2021
- Responsibilities include: Supervision of Office and maintenance team and oversee all property operations
- Train new managers and office staff
- Processing rent payments, preparing 5 day notices, collect on delinquency, as well as attending court as required
- Preparing weekly and monthly reports for Owners and Management Company, prepare/ enter monthly and weekly bills
- Touring prospects, processing and completing leasing paperwork, customer service, resident retention, prospect and new resident follow up
- Make sure all Security deposit Reconciliations are done in a timely manner
- Outreach marketing, craigslist, filing, maintaining resident files email
- Sec 8 and government housing experience, data entry
- (116)
- Supervised production of annual rent, operating expense and real estate tax adjustments.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Planned, coordinated and supervised all aspects of construction projects.
- Negotiated with contractors, vendors and suppliers to secure competitive pricing on materials and labor costs.
Property Manager
Scotia Group Management
Tucson, AZ
04.2008 - 07.2018
- Supervision of Office and maintenance team and oversee all property operations
- Train new managers and office staff
- Processing rent payments, preparing 5 day notices, collect on delinquency, as well as attending court as required
- Preparing weekly and monthly reports for Owners and
- Management Company to include monthly variance reports., prepare/ enter monthly and weekly bills
- Touring prospects, processing and completing leasing paperwork, customer service, resident retention, prospect and new resident follow up
- Make sure all Security deposit Reconciliations are done in a timely manner
- Outreach marketing, craigslist, filing, maintaining resident files email
- Sec 8 and government housing experience, data entry.Preparing yearly budgets (64-200 units)
ARM Certified Property Manager
North Star Management
07.2007 - 04.2008
- Responsible for all operational and financial aspects of property
- Manage a full office and Maintenance team
- Prepare weekly and monthly reports for Owners and Management
- Company, touring prospects, completing all leasing paperwork, Customer service, prospect and new resident follow-up
- Prepared marketing plans and outside marketed to different businesses
- Collecting and processing of rent payments and 5day notices, collect on delinquencies, as well as attending court as required
- (204 units)
ARM Certified Community Manager
MEB Management
05.2003 - 08.2006
- Overseeing all financial and operational aspects of community
- Creating yearly budgets, Accounting, Preparing weekly and monthly reports for owners and Management Company
- Touring prospects, completing all leasing paperwork, Customer service, prospect and new resident follow- up, Outdoor marketing, filling, maintaining of resident files, email, and data entry into Onsite
- Collecting and processing of all rent payments, prepare all 5day notices, and collect on delinquencies, attending court as required
- Managing staff and making required decisions for the property (97 units)
Leasing manager
Northland Investment Corp
01.2001 - 01.2003
- Touring prospective residents, processing all leasing paperwork including
- Monday morning reports
- Processing and walking move-outs, also processing of invoices.(454 units)
Education
Associate's degree - Business Management, Business
Pima College
07.2002
Pima Community College
07.1999
Skills
- 10 key calculator
- Recruiting
- Supervising experience
- English
- Assistant manager experience
- Hospitality
- Microsoft Powerpoint
- Employee evaluation
- Warehouse management system
- Team management
- Upselling
- Events management
- Employee Orientation
- Budgeting
- Accounts Payable
- Tax Experience
- Merchandising
- Computer Networking
- Event Planning
- Time management
- Customer service
- Microsoft Office
- Interviewing
- Conflict Management
- Financial Report Writing
- Negotiation
- AuditingInterviewing
- Direct sales (10 years)
- Retail sales (6 years)
- Awards
- Assistant Manager of the year
- December 2009
- Certifications and Licenses
- Accredited residential manager
- February 2004 to Present
- Assessments
- Management & leadership skills: Planning & execution — Familiar
- September 2021
- Planning and managing resources to accomplish organizational goals
- Full results: Familiar
- Supervisory skills:
- Motivating & assessing employees — Familiar
- July 2021
- Motivating others to achieve objectives and identifying improvements or corrective actions
- Sales skills — Proficient
- Influencing and negotiating with customers
- Full results: Proficient
- Customer focus & orientation — Highly Proficient
- December 2021
- Responding to customer situations with sensitivity
- Full results: Highly Proficient
- General manager (hospitality) — Highly Proficient
- Solving group scheduling problems and reading and interpreting P&L statements
- Principles of accounting — Completed
- January 2022
- Preparing financial records according to federal policies
- Full results: Completed
- Management & leadership skills: Impact & influence — Proficient
- Choosing the most effective strategy to inspire and influence others to meet business objectives
- Verbal communication — Familiar
- Speaking clearly, correctly, and concisely
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Additional Information
- Skills:
- Yardi, MRI, Credit Retriever, Screening Pros, rent roll and Onesite, Yieldstar, Onsite, Grace Hill
- Training, Dayforce, Adp, Lease star, 10 key by touch, Excel, Microsoft Word, Windows, PowerPoint
- Outlook, type 50 words per minute Knowledge in Section 8 and tax credit
- Maintenance Scheduling
- Database Management
- Business Administration
- Property Management
- Contract Negotiation
- Tenant Relations
- Staff Management
- Vendor Management
- Payment Collection
- Lease Renewals
- Financial Budgeting and Reporting
- Maintenance Knowledge
- Tenant and Eviction Laws
Certification
ADP (10+ years)
CREDIT (10+ years)
EXCEL (10+ years)
MICROSOFT WORD (10+ years)
MRI (2 years)
Property Management (10+ years)
Yardi (10+ years)
Real Estate (7 years)
HUD
Section 8 (10+ years)
Fair Housing Regulations (10+ years)
Human Resources (10+ years)
ARM (10+ years)
10 Key Data Entry (10+ years)
Dayforce (2 years)
Kronos
Office Management
Property Leasing
Management
Accounting
Accounts Receivable
Payroll
Microsoft Excel
Languages
Timeline
Property Manager
AVENUE5 RESIDENTIAL
11.2022 - 10.2023
Property Manager
MC Companies
04.2019 - 10.2021
Property Manager
Scotia Group Management
04.2008 - 07.2018
ARM Certified Property Manager
North Star Management
07.2007 - 04.2008
ARM Certified Community Manager
MEB Management
05.2003 - 08.2006
Leasing manager
Northland Investment Corp
01.2001 - 01.2003
Associate's degree - Business Management, Business
Pima College
Pima Community College
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