Summary
Overview
Work History
Education
Skills
Timeline
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Jaclyn Johnson

Naples,FL

Summary

Dynamic and results-driven Leasing & Property Management Professional with over 9 years of progressive experience in multifamily housing, specializing in luxury lease-up communities and team leadership. Proven ability to elevate occupancy, streamline operations, and lead high-performing teams. Expertise in social media marketing, content creation, and resident retention strategies, with a passion for delivering exceptional service. Adept in managing multiple assets, lease negotiations, and cross-functional collaboration to support operational growth and brand excellence.

Overview

9
9
years of professional experience

Work History

Leasing Manager | Total Units 683

Avenue5 Residential| Redbird Ridge
Heritage Plaza / San Antonio, TX
10.2024 - 05.2025
  • Directed daily leasing operations across two high-volume assets, optimizing workflow and occupancy.
  • Achieved a 75% close ratio across all portfolio traffic through strategic touring and client engagement.
  • Partnered closely with the Regional Manager, providing support on weekly and monthly property performance reports and operational updates.
  • Scheduled and coordinated vendors for property repairs, capital projects, and make-readies as needed.
  • Trained and supervised leasing professionals, maintaining top performance standards and customer service excellence.
  • Maintained pristine tour paths, models, and amenity areas through consistent inspections.
  • Oversaw content strategy for all leasing team members, ensuring social media platforms were updated at least three times weekly to drive online traffic.
  • Conducted thorough community orientations, lease signings, and move-in inspections with incoming residents.
  • Managed lease files, resident screening, and availability updates using Yardi, BlueMoon, and internal systems.

Apartment Locator – Team Lead

KWH
San Antonio, TX
08.2022 - 11.2024
  • Led a team of 19 real estate agents, coaching them from entry-level performance to over $10K/month in closings.
  • Facilitated weekly performance reviews, hosted training events, and developed custom sales strategies.
  • Fostered a collaborative, results-oriented team culture while maintaining top-tier client service.

Owner & General Manager

Bob’s Burger Barn
San Antonio, TX
05.2017 - 08.2022
  • Oversaw full business operations, vendor relations, and customer satisfaction.
  • Maintained consistent 5-star ratings across Facebook, Google, and Yelp.
  • Led event planning and in-house marketing initiatives, driving traffic and brand loyalty.

Leasing Manager / Assistant Manager

NE Management| View at Crown Ridge
04.2016 - 05.2017
  • Led the lease-up process, conducted hard hat tours, and maintained an 80% closing ratio.
  • Designed and executed local marketing strategies to drive pre-leasing and community awareness.
  • Supported payroll processing, benefit coordination, and contractor scheduling.
  • Managed make-ready board and vendor coordination during active lease-up phase.

Education

TREC Licensed Real Estate Agent -

Texas

Skills

  • Property Operations
  • Lease-Up Execution
  • Team Leadership
  • Social Media Marketing
  • CRM
  • Event Planning
  • Yardi
  • BlueMoon
  • Google Suite
  • Conflict Resolution
  • Resident Retention
  • Market Analysis
  • Vendor Management
  • Real estate
  • Soci
  • Excel

Timeline

Leasing Manager | Total Units 683

Avenue5 Residential| Redbird Ridge
10.2024 - 05.2025

Apartment Locator – Team Lead

KWH
08.2022 - 11.2024

Owner & General Manager

Bob’s Burger Barn
05.2017 - 08.2022

Leasing Manager / Assistant Manager

NE Management| View at Crown Ridge
04.2016 - 05.2017

TREC Licensed Real Estate Agent -

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